Technical Service Specialist, Digital Farming Solutions

Technical Service Specialist, Digital Farming Solutions

Date: Feb 7, 2025

Location: Bengaluru, KA, INPune, MH, IN

Workplace Type: Hybrid/Remote

Job Title ? Technical Service Specialist, Digital Farming Solutions

Job Summary

The Technical Service Specialist is responsible for the adoption and assistance of AGCO Digital Farming Solutions to AGCO customers and dealers, which includes assisting the user with any technical or operational queries related to the AGCO Digital Farming Products, which includes (but not limited to) Task Management, Data Management, Field Management Solutions. The Specialist will be the expert of the Digital Farming Products and will be responsible for increasing adoption of AGCO?s Digital Products. Responsibilities include trouble-shooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, dealer training (as required). The specialist The Specialist is expected to be a recognized product expert on their assigned product(s).

Job Responsibilities

Primary responsibilities & accountabilities (not all inclusive) are listed as follows: ?

Act as The Subject Matter Expert for Digital Farming Products

Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.

Work during assigned working hours (business hours and/or afterhours)

Collaborate with Product Health Team and Product Development Team to identify top field issues affecting customers to drive them to resolution

Assist back-office team in solving complex customer problems by engaging cross functional AGCO teams

Develop and maintain knowledge management to assist other specialist in quick problem resolution

Participate in Global Issue Resolution Meetings to update AGCO dealers and field staff on current product problems and provide valuable input on emerging issues that customers may face

Participate in pilot projects to support new product launches

On certain occasions, perform site visits, occasional dealer and customer visits, as project requires

Drive NPS (Net Promoter Score) survey feedback findings to resolution to ensure that negative customer feedback is addressed

Minimum Qualifications

Bachelor's degree in Engineering

Must have 5 to 8 years of experience supporting customers in B2B2C format

Must have experience and working knowledge of Global Farming Practices and Agronomy

Agile Product Owner Certification from certified body

2+ years of experience working with JIRA and/or Azur DevOps

Ability to negotiate and work with diverse cross functional teams to drive business deliverables

Excellent communication skills (both written and verbal) ? English

Preferred Qualifications

Experience supporting Offshore customers

Experience working in heavy machinery segment ? Auto, On and Off Highway Machinery

Experience working in Agriculture Industry

People Management? None

People Management Scope of Impact? None

Project Management? Yes

Project Management Scope of Impact? Global

Process Management? Yes

Process Management Scope of Impact? Global

Budget P&L Responsibility? None

Span of Strategic Direction? AGCO

Problem Solving Skills Needed

Complex

Critical

KPIs? Product Launch Readiness, Time to Respond, Time to Resolve

Travel Required

Yes

Percentage of Travel ? Up to 20%

Job Segment: Agricultural, Product Development, Project Manager, Scientific, Agronomy, Agriculture, Research, Technology, Engineering