Technical Project Manager

Join a growing technology team and an awesome customer community.

Do you...

• enjoy making the complex simple?
• love being "hands on" in the software.... without having to program it?
• plan your day, track your work, and keep your promises?

If you are you motivated by delighting customers and representing a team, we should talk.

As part of the Professional Services Team, you will help us grow our ability to deploy and configure credentialing management system implementations. You will manage projects that deploy complex systems on time, on budget, and to a high degree of fidelity to our customers' requirements. You will manage complex customer relationships, balance team workloads, and interface among various departments, including Customer Support, Product Management, Product Development, Business Development, and executive leadership. This is a senior position, and our ideal candidate has considerable experience in project management, business analysis, and team leadership. You will need to show that you can develop and follow operational playbooks maintain consistent delivery.

Duties can be organized among the following categories:

• Client management
• Project management
• Team leadership

Client management

• Build trust with our client community as someone who can make a tangible impact on their business;
• Write clear client-facing communications such as analytical summaries, status reports, agendas, and meeting minutes to achieve shared understanding among stakeholders;
• Prepare and send accurate and timely project invoices;
• Hold clients accountable for activity that our team depends upon to succeed;
• Coordinate client and third party meetings to align purpose and manage expectations;
• Translate technical issues to non-technical clients to ensure they make good decisions based on available information; and
• Write statements of work that create realistic budgets and timelines for new initiatives, whether new business or add-on engagements.

Project management

• Set project expectations at engagement outset regarding scope, budget, risk, and timelines;
• Develop project plans that identify critical milestones, deliverables and resources;
• Secure resources to complete tasks necessary to your projects;
• Monitor project budgets and timelines to ensure predictable and compliant delivery;
• Convene internal discussions to establish common purpose and align expectations; and
• Manage change to avoid escalations where realities are at risk of diverging from expectations.

Team leadership

• Contribute to process development to ensure consistency in the quality of our deliverables and efficiency of our standard operating procedures;
• Coach junior staff in client management and project management skills;
• Interface with other departments, including Customer Support, Product Management, Product Development, Finance, and Infrastructure to ensure effective hand-offs and shared purpose; and
• Evangelize best practices for improve delivery, profitability, employee satisfaction and customer success.

Location: This position is located in our Arlington VA office. For the first 90 days, you will be in office, after which you may negotiate one day / week to work from home.

We are not considering remote applicants at this time. We require proof of Covid vaccination.

As a Manager, you will be expected to model the best characteristics of our Implementation Team, which include:

• You learn quickly. You take in information like a sponge. You get things before other people. You grasp what people are saying even if they aren't saying it quite right. You internalize information quickly so you can reflect it back to your collaborators efficiently. You're the one who sees the patterns and can help others see them, too.
• You hunger for the "why"? You know that the more you understand the reasons behind decisions, the better you can help. You help others make decisions by helping them grapple with inconsistencies and details they hadn't thought of.
• You express yourself efficiently and clearly. Once you know it, you write it down or draw it out so others can follow along. You get to your first draft with unreasonable speed. You then go back and polish to get rid of the rough edges.
• You use tools in real time to accelerate shared understanding. You can modify a workflow diagram while talking to a customer. You can take meeting notes while you listen so everyone sees their decisions in black and white.
• You are supremely well organized. You know what you have to accomplish and you give yourself the space to do things right. You know how to negotiate a new request with a smile so it gets done when it needs to get done. You rarely work late or on week-ends. You've set realistic expectations for when things will get done and given yourself buffer for the unexpected. People count on you to keep your promises.
• You love working with people. You build relationships with people to get things done. You aren't afraid to ask questions of senior people when you get stuck. You love helping more junior people think through how to do better. Clients know you will find a way to help. You know how to run meetings that make good use of everyone's time.
• You are a life-long learner. You have sources and sites that guide you to be a better professional. You love to read and are always looking for how others are doing things better.

Heuristic Solutions is a technology consulting firm founded in 1996 and headquartered in Arlington, VA 22209. We are pioneers as we search for new and innovative ways to solve problems; we act intentionally to deliver predictable success; we achieve excellence as a team. We value diversity and seek people that will show up every single day ready to make a fresh contribution.

LearningBuilder is our state of the art credentialing management platform that is used by certification, accreditation, and licensing organizations. Over 1,000,000 licensed and credentialed practitioners use LearningBuilder to manage their credentials. It is a remarkable product supported by a remarkable team.

Come join us!

Requirements

To succeed, you'll need the following background:

• Proven success at managing diverse projects, including large, complex engagements and smaller, more discrete initiatives so that you can both manage your own initiatives and coach your team to improve;
• Solid foundation in business analysis, including workflow diagrams, data dictionaries, and software requirements specifications so that you can both understand your client's requirements and coach your team to ask better questions and capture nuances;
• World-class writing skills to produce polished, succinct, and presentable communications that clarify challenging issues, promote effective decision-making, and capture key issues for future reference;
• Software implementation experience, in which the delivery results not just in software development but the adaptation of existing software to new uses; and
• Technical self-sufficiency to navigate a complex operating environment that navigates among knowledge management, project management, and document management systems.

As a bonus, the candidate will demonstrate:

• Experience in the credentialing community, including certification, licensure, and accreditation.
• Grounding in the principles of adult learning, competency management, and high stakes assessment; and
• Industry thought leadership, demonstrated through conference presentations, industry awards, and community forum participation.

For senior candidates, this is a management track position. If a management track is of interest to you, please make that clear in your application.

We encourage candidates with a Liberal Arts degree to apply.

At this time our recruiting efforts are limited to the Washington Metropolitan region.

Salary Range: 110K - 145K, depending on experience.

Benefits

Parking, 401k contribution, health insurance benefits, paid time off, office dog.

Qualification

Bachelor's Degree