Technical Program Manager, Customer Service Security Capabilities Engineering (CS - SCE)

Customer Service Security is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. We are looking for a Technical Program Manager who is ready to take on a front-line role in addressing information security issues facing the largest Customer Service and Logistics operation in the world, where customer obsession equals protection. Security Engineering issues at this scale and speed require a passion for customer protection and an ability to dive deep into information security incident processes, tooling, and requirements to define, customize, and build solutions to support incident response processes.

Key job responsibilities

Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.

Conduct deep-dive investigations into information security detections

Work cross-functionally to continuously enumerate and prioritize known security risks.

Develop automated incident response procedures related to worldwide security operations and logistics security events

Clearly communicate security risk information and recommendations to both technical and non-technical audiences

Support the development of security awareness training for stakeholders

Collaborate with stakeholders to eliminate security defects

Ensure stakeholders follow security best practices and comply with organizational policies

Influence operational excellence and best practices within the organization.

Maintain continuous improvement program

Actively mentor junior engineers, improving their skills, their knowledge of our systems, and their ability to protect the customer.

Internal job About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn?t followed a traditional path, or includes alternative experiences, don?t let it stop you from applying.

Why Amazon Security

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon?s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

3+ years of technical product or program management experience

3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Experience managing programs across cross functional teams, building processes and coordinating release schedules

Proven experience with AWS products and services

Extensive knowledge of computing security issues and threat vectors.

Preferred Qualifications

3+ years of working directly with engineering teams experience

3+ years of analytical, quantitative, communication, and presentations experience

Certified Project Management Professional (PMP)

Knowledge and experience with hunting utilizing TTPs (Tactics, Techniques and Procedures).

Excellent written, communication and organizational skills. Must be able to create and contribute to intelligence reports, briefings, roadmaps, and strategic planning documents.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.