Job Description
Key Responsibilities: 1. Customer Service:
- Greet and interact with customers in a friendly, welcoming, and professional manner.
- Take customer orders accurately and efficiently, and provide recommendations when necessary.
- Ensure that customers have a positive experience by responding to inquiries, addressing concerns, and providing timely assistance.
- Handle customer complaints or issues promptly and professionally to ensure satisfaction.
- Assist in preparing food items such as pizza, pasta, salads, and other menu items according to Sbarro's quality standards.
- Ensure proper portion control and food presentation.
- Maintain cleanliness and organization in food prep areas to ensure food safety standards are met.
- Follow all food safety procedures, including sanitation practices, proper handling of ingredients, and cleanliness of workstations.
- Assemble and package food orders accurately and efficiently for dine-in, take-out, or delivery.
- Ensure orders are completed in a timely manner, paying attention to accuracy and quality.
- Assist in delivering food to customers' tables (if applicable) or to designated pickup areas.
- Maintain cleanliness and organization of the dining area, kitchen, and restroom facilities.
- Regularly clean countertops, tables, floors, and equipment to ensure a hygienic environment.
- Assist in the general upkeep of the restaurant, including trash removal and replenishing supplies as needed.
- Operate the cash register and handle cash transactions accurately.
- Process credit card payments and provide change when necessary.
- Maintain a clean and organized cash register area.
- Work effectively with other team members to ensure smooth restaurant operations.
- Assist with training new employees as needed.
- Be willing to take on additional tasks, such as restocking supplies or assisting with opening or closing duties.
- Follow all health and safety regulations, including proper food handling, sanitation, and safety procedures.
- Maintain compliance with company policies and procedures.
- Report any maintenance or safety issues to management.
- Experience:
- No prior experience required; however, any experience in the foodservice or customer service industry is a plus.
- Skills:
- Excellent communication and customer service skills.
- Ability to work well in a fast-paced environment.
- Attention to detail and ability to multitask.
- Basic math skills for handling transactions.
- Ability to work effectively both independently and as part of a team.
- Education:
- High school diploma or equivalent is preferred, but not required.
- Physical Requirements:
- Ability to stand for extended periods of time.
- Ability to lift up to 30 pounds.
- Ability to work in a fast-paced environment while maintaining quality and cleanliness.
Key skill Required
- Customer Service
- Attention to Detail
- Cash Handling
- Cash Register
- Collaboration
- Communication
- Compliance
- Food Presentation
- Food Safety
- Health and Safety Regulations
- Maintenance
- Management
- Math Skills
- Order Fulfillment
- Policies and Procedures
- Portion Control
- Presentation
- Quality Standards
- Safety Standards
- Sanitation
- Team Collaboration
- Training
- Upkeep
