Team Lead- outbound sales

Team Leader ? US Outbound Sales Mohali (On-site) | US Night Shift Team: ~20 Agents | Exp: 4?6 Years (2?3 Years as TL ? US Sales) We need a floor-driven Team Leader who can drive revenue, improve conversions, and lead from the front in a fast-paced outbound sales environment.

Role Highlights:

• Own team performance (sales, productivity, quality)
• Run huddles, call audits & performance reviews
• Ensure dialer discipline & zero lead leakage
• Improve funnel conversion & agent effectiveness
• Coach, mentor & control attrition
• Maintain US compliance & quality standards
• Work closely with QA, WFM & Ops teams

Ideal Candidate:

• Experience in US outbound/telesales (BPO)
• Strong in sales metrics & conversion strategy
• Hands-on coaching & team management skills
• Data-driven & high ownership mindset

Why Join?

High-growth environment | Strong ownership | Leadership opportunity Requirements 1. Performance Ownership & Governance Own daily, weekly, and monthly performance of assigned team against revenue, productivity, and quality KPIs. Translate campaign goals and OKRs into clear, actionable targets for agents. Run daily huddles, call calibrations, and performance reviews with structured follow-ups. Identify performance gaps early and drive corrective actions through coaching and monitoring. 2. Campaign Execution & Dialer Discipline Execute outbound campaigns as per approved scripts, lists, and dialer strategies. Ensure strict adherence to dialer utilization, dispositioning, callbacks, and compliance norms. Partner with WFM to manage attendance, shrinkage, and real-time staffing adjustments. Provide feedback on list quality, pitch effectiveness, and contactability trends. 3. Lead Funnel & Conversion Management Ensure zero lead leakage across allocation, recycling, and final disposition. Track conversion ratios at each funnel stage and drive focused improvements. Coach agents on improving connect-to-conversion and appointment quality. Escalate funnel risks proactively with data-backed insights. 4. People Leadership, Coaching & Attrition Control Lead from the floor with a high-visibility, hands-on leadership style. Deliver structured coaching using call audits, scorecards, and live monitoring. Manage underperformance through documented improvement plans and feedback loops. Actively drive engagement, retention, and morale in a night-shift setup. Support succession planning by identifying and grooming senior agents. 5. Quality, Compliance & Customer Experience Ensure 100% compliance with US calling regulations, client guidelines, and internal SOPs. Reinforce call quality standards including tone, accuracy, disclosure, and objection handling. Participate in QA calibrations and ensure corrective coaching is actioned. Champion ethical selling and customer-first behavior on the floor. 6. Training Support & Continuous Improvement Support new-joiner nesting and on-the-job training in collaboration with Training teams. Reinforce sales frameworks, objection handling, and pitch discipline post-training. Share best practices, success stories, and improvement ideas with Operations leadership. 7. Reporting, MIS & Stakeholder Coordination Maintain accurate daily MIS on productivity, sales, quality, and attendance. Present team performance insights during internal reviews and client calls, when required. Coordinate with QA, WFM, HR, and Ops to ensure seamless delivery.