Team Lead, Ford

Top Reasons to Work with Us:

• Be part of our team that is first to market and the future of warranty claims processing
• 100% Remote opportunity
• Competitive salary + bonus + home office stipend
• Free employee health insurance
• 401K with employer match
• Chance to work with first-of-its-kind AI/ML technology
• Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive

Position Purpose:

As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing

• Serve as an OEM and technical subject matter expert
• Lead a team of Warranty Administrators by providing guidance and support on a daily basis
• Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members
• Maintain OEM training and/or certification, if applicable
• Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Demonstrate a service culture that prioritizes customer satisfaction
• Model, train, and coach expectations to deliver the service standard
• Participate in interviewing and selecting talent
• Reviewing, developing, and evaluating talent
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
• Serve as second-tier support for client escalations from Warranty Administrators
• Scheduling Warranty Administrators and ensuring there is coverage/back-up
• Keep the team motivated
• Review each admin's accounts on a weekly basis
• Verifying EOM billing
• Proactively coach employees as needed

Requirements

What You Need for This Position

• Prior experience as a Warranty Administrator
• A passion for people
• Strong communication skills and professional writing skills
• A desire to find solutions
• Strong sense of self-awareness and people management skills
• Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
• Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the "Recipe for Success" tools and principles. This will be done through a live skills demonstration during the job interview.
• Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.

Nice to Have

• Previous management or leadership experience

Benefits

• As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date.
• You get to enjoy 10 days of Paid Time Off per year.
• We also recognize 10 major holidays per year.
• Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments.