Systems Administrator

We are looking for a Systems Administrator to join our team in Austin, TX! The Systems Administrator acts as the primary contact for Helpdesk tickets for the IT department. They are responsible for accepting, responding, researching, and resolving all helpdesk related in support of Builders Capital. An outstanding Systems Administrator should be able to respond to both mundane and complex issues using simplified language so that all users will understand and resolve tickets in a timely manner.

Builders Capital is the nation's leading private construction lender, providing innovative financing solutions to professional homebuilders. We are committed to empowering our clients with the capital and expertise they need to succeed in the dynamic residential construction market.

What You'll Do:

• Receive, respond, troubleshoot, and resolve helpdesk tickets.
• Create solutions using infrastructure, software, and hardware to meet business needs, current or foreseen.
• Educate necessary teams on the proper usage and maintenance of developed solutions to ensure their continued adoption.
• Research, advise, and champion advances in security, usability, and functionality.
• Assess current and future needs of the changing business climate.
• Brief the Director of IT of upcoming changes and items that need attention.

Requirements

• Minimum two years' experience in helpdesk or demonstrated equivalent analytical and troubleshooting capabilities.
• Proven track record of creating solutions in a collaborative environment.
• Demonstrable ability to understand a complex environment, and determine the needs, vulnerabilities, and opportunities.
• Ability to easily explain complex technical solutions in layman's terms.
• Strong focus on collaboration, education, and knowledge development.
• Strong oral and written communication skills to stakeholders at all levels.
• Able to take a big-picture view of the entire environment.
• Experience with Microsoft Security Suite, Office 365, Azure Active Directory.
• ITSM experience with ticketing, asset management, and knowledgebase.
• Intune/Endpoint management.
• Microsoft Office experience (Word, Excel, Visio, PowerPoint).
• Preferred: Microsoft 365 Certified: Endpoint Administrator Associate.

Benefits

At Builders Capital, we believe in taking care of our team. Here's a sneak peek at the benefits that come with joining us:

• Innovative Environment: Join a forward-thinking company at the forefront of the construction finance industry with access to cutting-edge technology and resources.
• Work Flexibility: Enjoy a flexible work environment where you can balance team leadership with your personal life.
• National Impact: Be part of a nationwide operation that's shaping the future of construction financing and making a difference for builders, developers, and homeowners across the U.S.
• Health Insurance We've got you covered! Builders Capital pays 100% of your medical insurance premiums to keep you healthy and stress-free, offering a PPO and HSA plans.
• Health Savings Account (HSA) We contribute annually into your HSA account (prorated from your hire date) and for those the select our HSA plan.
• Competitive Compensation We offer competitive wages that reward your expertise and hard work.
• Paid Time Off Take time to recharge with 3 weeks of paid time off each year.
• Paid Holidays Enjoy 10 paid holidays throughout the year so you can spend quality time with family, friends, or doing whatever you love.

We're here to support you both professionally and personallybecause when you thrive, we all thrive.

Competitive hourly commensurate with experience, ranging from $72,000 77,000 annually. Final compensation will be determined based on the candidate's qualifications, skills, and relevant experience.

This job posting highlights the most critical responsibilities and requirements of the job; however, there may be additional duties, responsibilities, and qualifications for this job.

Construction Loan Services II LLC (Builders Capital) and its affiliates are Equal Employment Opportunity (EEO) employers and welcome all qualified applicants. This is a full-time exempt position. The job description contained herein is not intended to be a comprehensive list of the duties and responsibilities of the position, which may change without notice.