Support Coordinator

The House of Mercier is excited to announce a fantastic opportunity for individuals looking to jumpstart their careers in support services! We are hiring a Remote Support Coordinator, a position that requires no prior experience. As a Remote Support Coordinator, you will play a vital role in assisting our clients with their inquiries and ensuring they receive the support they need. Working from home, you will have the chance to develop your skills in a dynamic and supportive environment, with comprehensive training provided to set you up for success. If you're passionate about helping people and eager to learn, we want to hear from you!

• Coordinate customer support requests through phone, email, and chat channels.
• Assist clients in understanding and resolving basic issues with our products and services.
• Document interactions and track support tickets in our management system.
• Provide clients with information on product features and usage to enhance their experience.
• Collaborate with team members to escalate complex issues and ensure effective resolutions.
• Engage in training sessions to build your knowledge of our systems and processes.
• Maintain a positive customer experience through effective communication and follow-up.

Requirements

• No prior experience is required; we offer training and support.
• Basic knowledge of computer systems is beneficial but not mandatory.
• Strong communication skills in English, both spoken and written.
• A proactive attitude and a willingness to learn new skills.
• Ability to work independently in a remote environment.
• Reliable internet connection and appropriate home office setup.
• Commitment to delivering excellent customer service and support.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent