Staff Software Engineer, Frontend (EAA)

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For one of our clients, we are looking for a Staff Software Engineer, Frontend (EAA), remotely from the United States.

As a Staff Software Engineer, you will play a key role in building applications that enhance the productivity of customer service agents at scale. You'll be responsible for building user features using React and other JavaScript frameworks, driving automation, and collaborating with cross-functional teams to solve complex problems. You will help develop the tools that streamline customer service and compliance processes, directly impacting customer satisfaction and efficiency. This role offers an exciting opportunity to work in a fast-paced, collaborative environment where your contributions will significantly shape the future of the company's service platform.

Accountabilities:

• Build and deliver user-facing features using React and modern JavaScript frameworks.
• Lead the integration and implementation of third-party tools, enhancing the product's capabilities.
• Collaborate with product, design, security, and data teams to drive cross-functional outcomes.
• Contribute to front-end architecture decisions, ensuring scalability and maintainability of the codebase.
• Mentor junior engineers, fostering best practices in design, coding, and testing.
• Communicate complex technical concepts to both technical and non-technical team members across multiple teams and time zones.

Requirements

• At least 8 years of experience in software engineering with a focus on developing web applications.
• Extensive experience with JavaScript, particularly in modern, component-based JS frameworks like React.
• Proven track record of delivering user-facing features and contributing to front-end architecture.
• Experience integrating third-party vendor tools and services.
• Strong problem-solving skills with the ability to foresee potential issues and proactively address them.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Experience mentoring and guiding team members in coding best practices.

Benefits

• Competitive salary with bonus and equity options.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with company match.
• Generous paid time off and holiday policies.
• Opportunity to work remotely with a globally distributed team.
• Career development opportunities, including mentorship and access to advanced technical training.

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