Sr Manager IT Infrastructure Services

Sr Manager IT Infrastructure Services

Location

North Carolina

City

Greensboro

Role Type

Permanent

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen ? both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

• JOB SUMMARY

ITG Brands is driving a strategic transformation of its IT infrastructure to achieve world-class reliability, operational excellence, and alignment with global standards. The Sr. Manager IT Infrastructure Services leads the planning, execution, and continuous improvement of infrastructure projects including compute and network refreshes, Telecommunications, Disaster Recovery, Backup, and collaboration platform deployments ensuring highly available, secure, and scalable services that support both business-as-usual operations and strategic initiatives.Reporting to the IT Security Manager ? US, this role manages infrastructure personnel and cross-functional teams, fostering a culture of accountability, innovation, and continuous improvement. The Sr. Manager is responsible for implementing best practices in governance, change management, and service delivery, while driving the adoption of global standards and modern technologies across all infrastructure domains. The project management role will need to have experience with change management ideally in IT related capacities as part of technology or process transformations. Experience in infrastructure operations, financial tracking, and program delivery is essential. A successful candidate in this role will need to get deeply involved in projects, it is a ?hands on? position to drive project delivery. Robust technical skills in networking and compute platforms will be essential.

• WHAT YOU WILL DO

(This list is not exhaustive and may be supplemented as necessary by the Company)

Ensuring the stable, efficient, and secure operation of all infrastructure systems, with a relentless focus on service reliability and uptime.

Leading regional infrastructure enablement, including IT/OT Networking, Telecommunications and Internet circuits, collaboration tools, and data center operations, in alignment with standards.

Overseeing the design, deployment, and optimization of infrastructure solutions, leveraging automation, data-driven insights, and industry best practices.

Managing financial oversight of project budgets, vendor relationships, and service contracts to deliver cost-effective, scalable solutions.

Manages infrastructure personnel and set priorities for the design, maintenance, development, and evaluation of infrastructure system(s) by assigning staff members to monitor performance, tune software, and perform maintenance and upgrades.

Ensure governance frameworks are followed and continuously improved to support infrastructure project delivery.

Develop and maintain infrastructure deployment plans in synchronization with the broader Global technology roadmap.

Maintain configurations and processes which align to internal policies and controls

Perform other job-related duties as assigned.

Qualifications

- REQUIRED MINIMUM QUALIFICATIONS:

Education and Experience:

o Bachelor's degree in information systems, or related field of study with 12+ years IT work experience

o 5 or more years experience leading a team of senior level network and compute engineers of 7 or more individuals

o Deep experience with high uptime infrastructure services operating in a 24x7 environment

o Extensive experience with implementation of technology infrastructure projects such as Networking, Unified Communications, Storage Migrations, Compute Refresh, and End User Computing

o Must be 21 years of age or older

Knowledge of:

Intermediate to Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams

Telecommunications Technologies including experience coordinating redundancy such as fiber pathing to a POP

On premise virtualization environments leveraging equipment such as Cisco Nexus/UCS/MDS/Catalyst, Block and NFS Storage, VMware/Hyper-V, and Zerto

Compliance with IT controls frameworks such as PCI, HITRUST, SOC, or ISO27001

Migrations between technology architectures while minimizing business impact

Colocation providers, Cloud IaaS, and Hybrid cloud model

Skilled in:

Verbal and written communication

Deep reporting and governance oversight

Attention to detail

Effective time and task management

Multitasking capabilities

Leadership/team building

Flexibility and adaptability

Ability to:

Communicate with business stakeholders and technical audiences effectively

Plan, organize, prioritize, and manage projects

Dive into detail to rectify blockers while also operating at higher levels to provide insights and areas of focus to senior management

Maintain effective working relationships

Demonstrate critical thinking

Prioritize assignments, workload, and manage time accordingly

Learn and understand business practices and needs

Travel, as needed

Work Environment and Physical Demand

Requires light physical effort. Occasionally lifts or moves moderate to heavy weight objects (10-50 lbs.).

Walks, sits, or stands for prolonged periods.

Use of manual dexterity and fine motor skills

Requires prolonged machine operation including computer and keyboard equipment.

This job description is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace ? remote / in office
• Summer hours
• Casual dress policy Monday through Friday

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com .

SHARE THIS JOB

The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) .

We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .