Sr IT Support Analyst

Title : Sr IT Support Analyst Location : Wayne, PA Type : Full Time Salary : $Open (Best Possible)

• Monitoring JIRA Help Desk system for work intake from problem tickets to service requests
• Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems
• Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed
• Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business
• Providing Tier 1-3 Executive Support for our C-Suite
• Provide end user/new user education with a focus on collaboration tools like Office365
• Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices
• Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation.
• Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management
• Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO.
• This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy
• Work closely with the Director of IT Corporate Services on other projects
• This position has high visibility and requires the highest level of communication with strong verbal and writing skills.

YOU HAVE:

• Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL
• 8+ years of desktop services experience.
• 5+ years of advanced experience in Active Directory and server administration.
• 3+ years providing executive/C-SUITE personalized desktop support.
• 1+ years of desktop networking with LAN/WLAN experience.

Note: If interested please send your updated resume and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!