Solutions Analyst

The?Software Solutions Integrator?plays a critical role in?defining?software solutions for?KPI?s OPTO clients. This position works closely with clients, internal?development?teams, and third-party vendors to translate business needs into scalable system?solutions?across?KPI?s OPTO product portfolio.

The ideal candidate combines strong technical knowledge with excellent communication skills, enabling them to bridge the gap between operational business?needs?and technical?integration solutioning. This role is highly collaborative and client-facing, requiring the ability to clearly define scope, guide?integration?decisions, and ensure solutions align with company standards and client expectations.?Providing consultative advice regarding?industry?best practices and process methodologies as well as creating solutions?that best meet KPI and?customer?needs.

• Gather and analyze client business needs and operational workflows.?

• Translate?client?business?needs?into clear technical specifications, system use cases, and solution designs?utilizing?existing company software product features, and flagging gaps?

• Identify system capabilities, constraints, and risks early in the design process.?

• Serve as a primary technical contact for clients during?the?solution design phase.?

• Facilitate workshops and technical discussions with clients, internal teams, and vendors.?

• Communicate complex technical concepts in clear, practical language to both technical and non-technical audiences.?

• Develop process workflows and system interactions using modeling techniques such as BPMN.?

• Create and maintain high-quality technical documentation including architecture diagrams,?integration specifications,?etc?

• Design and document integration between?client?s host system (ERP/WMS)?and?company software?product??platform?using technologies such as REST APIs, Kafka, FTP/SFTP?and other integration frameworks.?

• Maintain expert level knowledge of company?software products?

• Contribute to the standardization of company software product documentation?

• Performs other duties as required.??

• Experience working with WMS, WES, or WCS systems in distribution centers??

• Background in software development, system engineering, or solution architecture.?

• Experience gathering business requirements and translating them into technical system designs.?

• Knowledge of integration technologies and protocols such as REST APIs, Kafka, FTP/SFTP, or similar.?

• Experience creating technical documentation and solution design artifacts.?

• Strong written and verbal communication skills, including client-facing experience.?

• Strong problem-solving and analytical thinking?

• Attention to detail when defining?and clearly documenting?scope and requirements?

• Collaborative approach to working across engineering, product, and client teams?

• Strong sense of ownership, focus on quality, responsiveness,?efficiency,?and innovation.?

• Bachelor's Degree??

• Experience integrating with material handling equipment, robotics, or automation platforms.?

• Familiarity with process modeling frameworks such as BPMN.?

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Care Concierge Service

• 401(k) Retirement Plan (Pre-tax & Roth)

• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability

• Voluntary Life & AD&D Insurance

• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance

• Milk Stork Program

• Wellness Program with gift card redemption and wellness challenges

• Paid Time Off (Vacation, Sick & 10 Holidays)

• Training & Development

  KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. </li></ul>