Solution Engineer I

The Solution Engineer is critical to Launchpoint's mission of delivering advanced technology solutions while maintaining exceptional client satisfaction. By efficiently connecting systems and meeting quality standards, you will directly impact operational excellence and client success.

Desired Candidate: We are seeking a results-driven individual who thrives in a structured environment with clear goals. The ideal candidate is technically adept, detail-oriented, and proactive in addressing client needs.

Task Execution:

• Manage and execute client workloads based on high-level task lists with pre-set time estimates.
• Implement integrations using native tools, connection platforms (e.g., Zapier, Make), or custom solutions in collaboration with software engineers.
• Ensure all deliverables meet Launchpoint's high standards for quality and efficiency.

Technology Integration:

• Connect business tools (e.g., CRMs, marketing platforms) to create seamless workflows for clients.
• Explain how systems and APIs communicate in clear, client-friendly terms, even without coding expertise.
• Troubleshoot and resolve issues in workflows or integrations to maintain system reliability.

Collaboration and Coordination:

• Work closely with Account Strategists to ensure solutions align with client goals.
• Provide regular updates on task progress and flag potential challenges that may impact timelines.
• Partner with software engineers to scope and deliver custom-built tools when required.

Performance Monitoring:

• Track and report on task completion relative to time estimates, identifying opportunities for process improvement.
• Continuously refine workflows to improve client outcomes and operational efficiency.

Goals:

• Consistently meet or exceed pre-determined time estimates for task completion.
• Deliver solutions that align with client expectations and enhance operational efficiency.

Metrics:

• Total hours of pre-determined time estimates completed.
• Success rate of system integrations and workflows.
• Client satisfaction and feedback on delivered solutions.

You will report to the Product Director and collaborate with Account Strategists, Software Engineers, and Client Success teams. Your work will directly support Launchpoint's broader strategy of delivering seamless, impactful solutions to our clients.

Launchpoint supports your growth with access to training on new tools, technologies, and best practices. As a Solution Engineer, you'll have opportunities to deepen your technical expertise and refine your workflow management skills.

You will receive regular feedback on your performance, focusing on task efficiency and solution quality. Adaptability is essential as you respond to new projects, client needs, and evolving workflows.

Requirements

Technical Skills:

• Proficient in workflow tools like Zapier, Make, and other integration platforms.
• Strong understanding of APIs, system architecture, and how technologies communicate.
• Familiarity with business tools such as CRMs, marketing platforms, and productivity software.

Soft Skills:

• Exceptional attention to detail and a commitment to delivering quality work.
• Strong organizational and time-management abilities.
• Clear communication skills to convey technical concepts in simple terms.

Leadership Competencies:

• Collaborative mindset to work effectively across teams.
• Proactive problem-solving and adaptability to meet evolving client needs.

The Solution Engineer must embody Launchpoint's core values:

• Proactive Communication: Deliver solutions before clients ask for them.
• Accountability: Own your tasks and deliver exceptional results.
• Relentless Learning: Stay curious about new tools and technologies.
• Excellence: Maintain uncompromising quality in every solution.