Job Description
Not many teams aspire to zero. Welcome to the Worldwide Returns,
ReCommerce & Sustainability team (WWRR&S) at Amazon.com.
WW RR&S is an agile, innovative organization dedicated to
making
zero happen? to benefit our customers, our company, and the
environment.
The mission of WWRR&S is to eliminate defects that
cause returns (Zero defects), deliver Zero cost of returns for Amazon,
send Zero product waste to landfill, and deliver on Amazon?s commitment
to deliver on the Climate Pledge (Net Zero Carbon) ? ?the 4 Zeros?.
We
do this by developing groundbreaking
products and driving
unparalleled
operational excellence to help
customers keep what they
buy, recover
returned and damaged product
value, keep thousands of
tons of waste
from landfills, and create the
best customer returns
experience in the
world. We have an eye to the
future ? we create
long-term value at
Amazon by focusing not just on the
bottom line,
but on the planet. We
are building the most sustainable
re-use
channel we can by driving
multiple aspects of the Circular
Economy
for Amazon - returns,
recommerce, and sustainability.
Amazon WW RR&S is
comprised of business, product, operational,
program, software
engineering and data teams that manage the life of a
returned or
damaged product from a customer to the warehouse and on
to
its next
best use. Our work is broad and deep: we train machine
learning
models to automate routing and find signals to optimize
re-use; we
invent new channels to give products a second life; we
develop
world-class product support to help customers love what they
buy; we
pilot smarter product evaluations; we work from the
customer
backward
to
find ways to make the return experience
remarkably
delightful
and
easy;
and we do it all while scrutinizing
our business
with
laser
focus.
Support engineers
troubleshoot, debug, evaluate and resolve computer-identified alarms,
perform software deployments and migrations, host management and
automate routine operational tasks. The position requires a combination
of strong troubleshooting, technical and communication skills and
includes a mix of on call and operational tasks and may involve
small-project software development work. Support Engineers also develop
tools and automation to achieve human free operations. They use the
right tool for the job, and modify software in a way that leverages the
overall system architecture. If you have a strong Application Support
background, are interested in aggressive growth and have passion to
develop tools at large scale, this is the opportunity for you.
We
are a group that has fun at
work while driving incredible
customer,
business, and environmental
impact. We are backed by a
strong
leadership group dedicated to
operational excellence that
empowers a
reasonable work-life balance. As
an established,
experienced team,
we
offer the scope and support
needed for
substantial career
growth.
Amazon is earth?s most
customer-centric company
and through WW RR&S,
the earth is our
customer too. Come join
us and innovate with the Amazon
Worldwide
Returns, ReCommerce &
Sustainability team!
Basic Qualifications
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
Preferred Qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
ReCommerce & Sustainability team (WWRR&S) at Amazon.com.
WW RR&S is an agile, innovative organization dedicated to
making
zero happen? to benefit our customers, our company, and the
environment.
The mission of WWRR&S is to eliminate defects that
cause returns (Zero defects), deliver Zero cost of returns for Amazon,
send Zero product waste to landfill, and deliver on Amazon?s commitment
to deliver on the Climate Pledge (Net Zero Carbon) ? ?the 4 Zeros?.
We
do this by developing groundbreaking
products and driving
unparalleled
operational excellence to help
customers keep what they
buy, recover
returned and damaged product
value, keep thousands of
tons of waste
from landfills, and create the
best customer returns
experience in the
world. We have an eye to the
future ? we create
long-term value at
Amazon by focusing not just on the
bottom line,
but on the planet. We
are building the most sustainable
re-use
channel we can by driving
multiple aspects of the Circular
Economy
for Amazon - returns,
recommerce, and sustainability.
Amazon WW RR&S is
comprised of business, product, operational,
program, software
engineering and data teams that manage the life of a
returned or
damaged product from a customer to the warehouse and on
to
its next
best use. Our work is broad and deep: we train machine
learning
models to automate routing and find signals to optimize
re-use; we
invent new channels to give products a second life; we
develop
world-class product support to help customers love what they
buy; we
pilot smarter product evaluations; we work from the
customer
backward
to
find ways to make the return experience
remarkably
delightful
and
easy;
and we do it all while scrutinizing
our business
with
laser
focus.
Support engineers
troubleshoot, debug, evaluate and resolve computer-identified alarms,
perform software deployments and migrations, host management and
automate routine operational tasks. The position requires a combination
of strong troubleshooting, technical and communication skills and
includes a mix of on call and operational tasks and may involve
small-project software development work. Support Engineers also develop
tools and automation to achieve human free operations. They use the
right tool for the job, and modify software in a way that leverages the
overall system architecture. If you have a strong Application Support
background, are interested in aggressive growth and have passion to
develop tools at large scale, this is the opportunity for you.
We
are a group that has fun at
work while driving incredible
customer,
business, and environmental
impact. We are backed by a
strong
leadership group dedicated to
operational excellence that
empowers a
reasonable work-life balance. As
an established,
experienced team,
we
offer the scope and support
needed for
substantial career
growth.
Amazon is earth?s most
customer-centric company
and through WW RR&S,
the earth is our
customer too. Come join
us and innovate with the Amazon
Worldwide
Returns, ReCommerce &
Sustainability team!
Basic Qualifications
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
Preferred Qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
