Soft Services Manager

Soft Services Manager

Job ID: 186923

Posted: 22-Jan-2025

Service line: Advisory Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location(s): Mumbai - Maharashtra - India

DUTIES AND RESPONSIBILITIES

Ensure and maintain the hygiene and cleanliness standards of the highest standards for Client.

Coordinate with the Facility Manager to ensure highest levels of client satisfaction

Ensure optimum utilization of consumables

Setting target dates for assignments and ensuring adherence

Ensure proper documentation procedures

Foresee cost saving measures and implement systems accordingly

Checks on Housekeeping activities and ensures maximum output

Ownership of the day-to-day administration, including reports generation of the stocks tracker.

Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by Client

Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM

Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client

Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks and track inventory.

Statutory compliance check of all vendor invoices.

Routinely inspect all services to ensure performance measures are being maintained

Set stretch targets for self to achieve maximum team performance

Responsible for all soft services and supervises complete facilities upkeep & cleanliness.

Responsible for Pest control services and pest control schedule management.

Co-ordination with the residents, RWA and client for soft services related issues.

Over all maintenance and upkeep of CBRE estate office.

Implements safe work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.

Check & ensure that Housekeeping cleaning schedules and checklists are followed and maintained on-site.

Check the deployment of the team and conduct regular trainings & briefings

Ensure the process and documents are followed and maintained as per IMS standards

Implements safe work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.

Ensure the process and documents are followed and implemented as per IMS standards

Ensure that the HK agency is conducting regular training for its staff and maintain those records.

Maintain all HK related checklists & Plan the Deep cleaning schedules

Reporting:

Reports to the FM, Client and the Ops Manager.

Contribute to the Weekly FM Meeting Minutes

Contribute to the Monthly Management Report to client and other reports as required

Others:

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)