Job Description
The Shift Lead at TA Travel Center is responsible for overseeing store operations during their designated shifts, ensuring a smooth and efficient workflow. This role involves managing team members, delivering high-quality customer service, and ensuring safety and compliance standards are met. The Shift Lead serves as a key support to management, fostering a positive work atmosphere while addressing operational challenges as they occur.
Key Responsibilities:- Operational Oversight: Direct daily operations during the shift to ensure efficiency and compliance with company standards.
- Team Supervision: Lead, train, and motivate staff, providing guidance and support as necessary.
- Customer Service: Ensure a high level of customer satisfaction through exceptional service and addressing any needs or concerns.
- Inventory Management: Assist in maintaining inventory levels and ensuring proper stock management.
- Financial Accountability: Handle cash register operations, including cash management and financial reporting.
- Safety Compliance: Uphold safety standards and respond to any incidents or emergencies.
- Communication: Regularly communicate with team members and management regarding operational updates and issues.
Requirements
- High school diploma or equivalent; additional education in management or business is highly regarded.
- Minimum 1-2 years of experience in a retail or service environment, with supervisory experience being advantageous.
- Demonstrated leadership capabilities and effective team management.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to handle customer issues efficiently.
- Basic knowledge of inventory and cash management systems.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Capable of standing for extended periods and lifting items up to 50 pounds when needed.
- Ability to perform physical tasks such as stocking and organizing merchandise as necessary.
Benefits
Competitive hourly wage.
Opportunities for growth and advancement.
Employee discounts on food and fuel.
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Team Management
- Ability to Handle
- Accountability
- Cash Management
- Cash Register
- Communication
- Compliance
- Customer Satisfaction
- Financial Accountability
- Financial Reporting
- Guidance
- Inventory Management
- Leadership
- Management
- Management Systems
- Operational Oversight
- Reporting
- Retail
- Safety Standards
- Supervision
- Workflow
- Written Communication