Service Manager

Service Manager Job Description:

As a Service Manager for our Certified Fleet Service, you will be responsible for the efficient and effective management of our maintenance and repair operations. You will lead a team of skilled technicians and support staff to ensure that all vehicles in our fleet are maintained to the highest standards of safety and reliability.

Service Manager Key Responsibilities:

• Oversee all aspects of the service department, including scheduling, workflow management, and quality control.
• Develop and implement maintenance programs to ensure that all vehicles are serviced according to manufacturer guidelines and industry best practices.
• Manage inventory levels of parts and supplies to ensure timely completion of repairs and minimize downtime.
• Monitor key performance indicators (KPIs) such as repair turnaround time, first-time fix rate, and customer satisfaction.
• Train and mentor service technicians to enhance their skills and performance.
• Ensure compliance with safety regulations and company policies.
• Collaborate with other departments, such as fleet operations and procurement, to optimize fleet performance and reduce operating costs.
• Act as a point of contact for clients, addressing their service needs and resolving any issues in a timely and professional manner.
• Stay current with developments in automotive technology and industry trends.

Requirements

Service Manager Qualifications:

• GED or High School Diploma required; Bachelor's degree preferred
• Previous experience in automotive service management, preferably in a fleet maintenance environment.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Proficiency in fleet management software and other relevant computer applications.
• Knowledge of vehicle diagnostic tools and equipment.
• Understanding of regulatory requirements related to fleet maintenance and safety.
• Excellent problem-solving and decision-making abilities.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Minimum 4 years of automotive/truck repair experience required
• Minimum 2 years of progressive leadership experience
• Valid driver's license and clean driving record.

• Ability to spend prolonged periods of time standing, sitting, or walking
• Ability to work in enclosed environments exposed to excessive noise, truck shop environment, and cold or heat
• Must be able to lift at least 50 lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Benefits

• Affordable Health Insurance
• HSA
• FSA
• Dental
• Vision
• Short Term and Long Term Disability
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Employee Discount Network
• Pet Insurance
• IRA with Company Match
• Paid Holiday
• PTO
• CDX Learning