Service Manager

Country:

United States of America

Location: CAT14: CCS-Austin, TX 11100 Metric Blvd Ste 400, Austin, TX, 75758 USA

Carrier, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About this role:

Carrier Commercial Services has an opening for an experienced

Service Manager

for our Austin, Texas location.

The Service Manager will lead a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

This role will require the Service Manager to be in the field 40% of the time and 60% of the time in the Austin, Texas office.

Key Responsibilities:

Forecast, monitor, and document financial performance against plan

Coordinate, prioritize and resolve issues encountered by the team.

Optimize the usage of manpower, standard time, equipment and energy to complete open work

Escalate critical/complex issues that will impact the business

Manage the team according to established programs and objectives

Implement, monitor, manage the quality of work

Contact, collect feedback, establish and maintain good relationships with customers

Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans

Required Qualifications:

High school diploma or GED

3+ years of service management experience in commercial HVAC/construction industry

2+ years of experience in people management

Preferred Qualifications:

Working knowledge and understanding of commercial HVAC systems

Technical aptitude with knowledge of local building codes

Ability to use resources at hand to develop solutions

Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications

\#LI-Hybrid

RSRCAR

Carrier is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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