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Service Desk Analyst

Wyomissing, PA, USA

9 Days ago
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Job Description

Job Title: Service Desk Analyst Location: Wyomissing, PA Job Type: Full Time

Duties and responsibilities

  • Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system.
  • Create user accounts and access rights for clients when applicable.
  • Provide exceptional customer service to all clients.
  • Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
  • Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
  • Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to customers.
  • Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems
  • Assist to develop internal documentation and procedures related to specific customer environments.
  • Participate in after-hours (24?7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support)
  • Participate in duties as assigned such as application support, patch management, client support activities, etc.

  • Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.</li>

    • Job Overview

    Job Function: IT/Computers - Software & Software Services

    Job Type: Full Time

    Workplace Type: Not Specified

    Experience Level: Not Specified

    Salary: Competitive & Based on Experience

    Experience: 0 - 0 yrs

    Contact Information

    Company about us:

    Two95 International Inc. is a leading technology firm that provides innovative enterprise solutions to businesses worldwide. With a strong focus on BPM, Mobility, Cloud, Analytics, E-commerce, and Social Business, we help our clients stay ahead of the curve in today's rapidly evolving digital landscape.

    Our impressive client base includes numerous Fortune...

    Company Name: Two95 International Inc.

    Recruiting People: HR Department

    Website: http://two95intl.com

    Location

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