Service Delivery Manager

To'serve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding,?on time delivery,?in-life'support?and?revenue recognition.?This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence.

• Primary?post sales?point of contact for customers,?order fulfillment?to?revenue?collection, service trials, in?life'support?and post incident root cause analysis.??

• Establish and?maintain?account governance?including chairing?weekly operational?meetings, monthly service?review?and?face to face?quarterly?business review.?

• Lead customer onboarding, aligning?PO deliverables,?agree?order fulfillment schedule, customer training or in field support?commitment,?deliver?ITSM training?and?align?invoice'schedule.??

• Coordinate service trials,?align'success criteria,?ensure'schedule and costs?remain?within scope and budget,?integrate cross functional support,?identify?and track issues and actions,?manage escalations and?conduct post event reviews.

• Deliver order fulfillment?on schedule and within agreed?invoice?milestones, coordinate?customer training and field support,'ship in time?logistics?and?post-delivery?CSAT reviews.??

• Owner of the issue and action register?tracking'service issues?across order?fulfillment, service trials,?in life support,?RMA?& invoicing.?

• Chair post event reviews?to improve schedule,?cost?and?performance?and to understand?root cause of failures?and?provide direct feedback to customers.??

• Manage the customer satisfaction program, gathering insights and driving service improvements?across order fulfillment, customer?training?and fault resolution.??

• Lead continual service improvement (CSI) initiatives based on customer feedback and performance data.

• Bachelor's Eng/STEM?degree?or equivalent industry or military experience??

• 8?years of?DoD program support?ideally?within satellite?or?communications'systems.??

• PMP or equivalent program management certification??

• Demonstrated experience of working in a fast paced and green field environment where decisions need to be made?in a timely manner.

• Experience leading cross functional teams to delivery customer outcomes??

• Demonstrated?ability to lead?customer?facing?initiatives?across?multiple?geographies.

• Active or ability to obtain?DoW'security clearance??

• Flexibility to travel and support customer requirements??

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
• Bonus package
• Career development training opportunities (in house and external)
• Employee Referral scheme
• 24/7 access to discount platform across 900 retailers