Service Delivery & Growth Manager

Do you enjoy taking charge of challenges, juggling high-priority tasks, and building relationships on the move? Our unique, white-glove approach to property inspections is in high demand and we are in need of leadership to help guide team growth and champion our team culture. At Magnolia, our mission is "To Protect and Educate." We successfully help our clients make better decisions, reduce risk, and feel confident during significant real estate purchases.

The Magnolia Team specializes in due diligence real estate inspections for high-net-worth clientsincluding artists, professional athletes, and executives. We are looking for a proactive, personable, and strategic Director of Service to challenge our sales team, strengthen our field presence, and build strong relationships in the real estate community. We welcome a creative approach to motivating teams and stakeholders that boosts performance and elevates a rewarding team dynamic.

Role Overview

With the ability to make a direct impact on company mission, you will help drive business growth by acting as a bridge between internal teams and external partnersfostering operational excellence while personally cultivating realtor and broker relationships that drive growth. This is a hands-on leadership role, perfect for someone who likes fast decision-making, clear responsibilities, and a dynamic schedule .

What You'll Be Doing

Lead the Team With Support and Direction

• Prioritize work, set clear expectations, and help your team hit their goals
• Provide your team with the resources and clarity they need to succeed
• Remove roadblocks and resolve issues quicklythen move on to the next challenge

Own Business Development in the Field

• Build strong, trust-based relationships with brokers, agents, and realtors
• Show up where the opportunities are: inspections, offices, networking events
• Implement structured outreach strategies to drive referral-based growth
• Represent the Magnolia brand with confidence and clarity

Keep Operations Running Smoothly

• Monitor team performance and ensure inspections are done efficiently and accurately
• Identify gaps or inefficiencies, and work with leadership to fix them quickly
• Handle day-to-day issues without letting them become long-term problems

Coach and Support the Team

• Help team members set priorities and focus on what matters most
• Offer guidance and mentoring in sales conversations and service delivery
• Keep energy high by recognizing success and keeping momentum strong

Collaborate Without Over-Complicating

• Partner with leadership on strategic growth plansno red tape, just results
• Give input on systems and tools that will make work smoother and smarter

You Might Be the Right Fit If You:

• Prefer action over perfection you like solving problems and moving forward
• Are naturally organized and perform best when you set your own priorities
• Thrive in fast-paced, high-pressure environments and get bored without variety
• Like to connect with others , but also appreciate the freedom to work independently
• Are confident when you have clear direction and authority to make things happen
• Can juggle multiple tasks and stay calm under pressure
• Value logical thinking and practical results over emotional influence
• Are comfortable sticking to what worksbut open to smarter methods when needed

What You Bring

• Experience in operations and sales , ideally in home services, real estate, or construction
• A natural ability to build rapport and explain value clearly
• Leadership experienceespecially in fast-paced or field-based environments
• Ability to act quickly, decisively, and within a clear decision-making structure

Why Magnolia?

• We combine clear structure with individual freedom you'll know what's expected, and you'll have room to execute
• A mission-driven culture that respects people's time, expertise, and unique strengths
• Real growth opportunityyou'll shape not just your role, but the future of the company
• A team that's positive, fast-moving , and genuinely committed to doing great work

Requirements

5 years management experience

10 years sales experience

Benefits

Bonus Compensation available with revenue growth goals

Health Insurance Stipend

Profit-sharing

Qualification

Bachelor's Degree