Top
Grapevine MSP Technology Services

Service Coordinator

Bakersfield, CA, USA

236 Days ago

Job Overview


Posted Date: 27 January 2025

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Entry level

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Job Description


Grapevine MSP Technology Services is seeking a full-time Service Coordinator to join our team. The role involves providing exceptional customer service, enhancing customer satisfaction, and strengthening working relationships.

Responsibilities
  • Fast turnaround of customer requests
  • Contribute to a team environment by communicating effectively and coordinating with all to ensure maximum utilization.
  • Schedule internal and field technical resources within the dispatch ticketing system.
  • Handle and resolve customer concerns or issues promptly and accurately via email or phone, escalating to the Service Manager as needed.
  • Communication with customers as required. Keep customers informed of progress, notifying them of impending changes or outages.
  • Assist with escalating service requests not scheduled within agreed service level agreements.
  • Monitor technicians' schedules to ensure accurate and prompt arrival times.
  • Before missing appointment times, communicate with the technician and customer for alternative times.
  • Handle incoming phone calls related to sales opportunities, working with customers and sales representatives to handle pre- and post-sale activities.
  • Work with the procurement team to monitor product order shipments to ensure on-time delivery to customers.
  • Notify customers of shipping flow issues in advance.
  • Develop knowledge about each customer's business, requirements, and network.
  • Become familiar with training materials related to job tasks and requirements.
  • Maintain a competent understanding of our company's capabilities and goals.
  • Coordinate, analyze, and improve customer service functions to meet our and customers' goals.
  • Responsible for tracking, monitoring, utilizing, and providing reports as requested by management.

Requirements

  • Previous experience in Service Coordination/Dispatch, IT, or other related fields
  • Strong communication and interpersonal skills
  • Great attention to detail
  • Excellent organizational and coordination abilities
  • Self-Driven
  • Multitasking
  • Dependable
  • Office 365

Benefits

  • Competitive Pay
  • 401K Plan with matching pay contributions
  • Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
  • Vacation time
  • Paid Sick Time
  • Performance Bonuses
  • Work Anniversary Recognition
  • Equipment and Tools Provided
  • Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
  • Team Events
  • Social Events.

Qualification

High School or equivalent


Key skill Required

  • Customer Service
  • Sales
  • Attention to Detail
  • Communication
  • Coordination
  • Customer Satisfaction
  • Development
  • Dispatch
  • Healthcare
  • Interpersonal Skills
  • Management
  • Multitasking
  • Service Coordination
  • Service Level
  • Shipping
  • Technology Services
  • Training


Company Details


Company about us:

Grapevine MSP Technology Services is a leading Managed IT Services Provider based in Bakersfield, CA. Our company is dedicated to providing top-notch IT support, infrastructure management, strategic consulting, and cloud services to businesses of all sizes. Our team of experts works tirelessly to ensure that our clients' technology needs are...

Headquarter: Bakersfield, CA, USA 93308

Industry: Technology, Information and Internet

Company Size: 11-50 Employees

Recruiting People: HR Department

Contact Number: --

Important Fraud Alert:
Beware of imposters. elsejob.com does not guarantee job offers or interviews in exchange for payment. Any requests for money under the guise of registration fees, refundable deposits, or similar claims are fraudulent. Please stay vigilant and report suspicious activity.