Server Supervisor

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

Allegra + Kauboi + Lobby Bar at The REMI Hotel is currently looking for Server Supervisors to join our team!

We're searching for candidates who can:

• Create and manage work schedules for servers, ensuring there's enough staff to cover busy and slow periods effectively.
• Onboard new servers, teaching them about menu items, service standards, and restaurant policies, while also providing ongoing training to enhance skills and performance.
• During shifts, observe servers to ensure they adhere to procedures, deliver high-quality service, and assist with customer needs or challenges as they arise.
• Step in to resolve disputes or problems, whether between staff members or involving customers, to maintain a positive atmosphere.
• Oversee the stock of service essentials such as menus, utensils, etc. ensuring everything is readily available for smooth service.
• Assist with complex customer requests or complaints when needed, helping to uphold the operation's reputation and ensure guest satisfaction.
• Regularly assess how servers are performing, offering constructive feedback and identifying opportunities for improvement or additional training.
• Manage server-related paperwork, including time sheets, payroll details, or disciplinary records.

Requirements

• Previous related leadership experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to perform well under pressure and stress.
• Attention to detail
• A guest-oriented mindset.
• Ability to support a team.

Benefits

• Fun work environment in a sweet location with an amazing and collaborative team!
• Paid sick leave