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Senior Systems Engineer

Lansing, MI, USA

91 Days ago

Job Description


Job Title: Senior Systems Engineer
Location: Lansing, MI
Employment Type: Contract (C2C)

About Us:

DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:

We are actively seeking an experienced Senior Systems Engineer to support the design, engineering, and implementation of advanced telephony solutions. The focus of this role is to provide expert-level technical and operational support for the Cisco Unified Contact Center Express (UCCX) platform. This includes meeting enhanced call routing needs and agent/supervisor functionality.

This position also includes responsibility for supporting related platforms such as Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC) . The ideal candidate will provide Level 2 and Level 3 support, assist with training, and lead knowledge transfer efforts for internal Telephony Services staff.

Requirements

Key Responsibilities:
  • Lead the design, configuration, and implementation of Cisco UCCX solutions tailored to advanced call routing and contact center needs.
  • Deliver Level 2 and Level 3 technical support for UCCX, CUCM, and CUC platforms.
  • Collaborate with internal teams to document service design packages and operational procedures.
  • Provide technical mentorship, training sessions, and hands-on knowledge transfer to the Telephony Services team.
  • Support process and service design to ensure system scalability, reliability, and alignment with organizational standards.
  • Troubleshoot, resolve, and optimize complex issues within Cisco communication environments.
Required Skills & Experience:
  • Cisco Unified Contact Center Express (UCCX): Minimum 5 years of hands-on experience
  • Cisco Unified Communications Manager (CUCM): Minimum 5 years of hands-on experience
  • Cisco Unity Connection (CUC): Minimum 5 years of hands-on experience

Key Skills Required

NetworkingCybersecurityCall RoutingCisco Unified Communications ManagerCommunicationConfigurationConsultingDesignFocusedGuidanceImplementationInfrastructureIT OperationsKnowledge TransferScalabilityService DesignTelephonyTrainingTraining SessionsUnity

Job Overview


Job Function: IT/Computers - Hardware & Networking

Job Type: Contract

Workplace Type: Not Specified

Experience Level: Mid-Senior level

Salary: Competitive & Based on Experience

Experience: 5 - 6 yrs

Contact Information


Company Name: DMV IT Service

Recruiting People: HR Department

Website: https://www.dmvitservice.com/

Location

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