Senior Program Manager, Global Risk Management and Claims

How often have you had an opportunity to be part of a team that is tasked with solving huge business problems through transformation, technology and strategic initiatives? If you are interested in working on a team with a startup culture, influencing and transforming insurance businesses for Amazon, and being a part of a foundational team for new ventures, please join us!

At Amazon, Global Risk Management and Claims (GRMC) is a fast-growing area within Corporate Treasury. We partner with Amazon businesses, subsidiaries and the largest insurance companies to solve some of the world's biggest challenges by providing risk-based solutions and building capabilities for global scale. We are looking for a Senior Program Manager to drive Global Risk Management and Claims Programs in partnership with Amazon business lines and their subsidiaries.

We are looking for a highly motivated and entrepreneurial person who is excited to deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require leadership skills and interaction/influence with teams across Amazon. The ideal candidate will be curious, have strong attention to detail, be energized by a fast-paced entrepreneurial environment, be comfortable thinking big while also diving deep, will have high judgement and comfort managing senior stakeholders. Additionally, this position will provide support for our business partners through clear, factual communications and lead initiatives on a wide range of complex topics. A successful individual in this role must be skilled at breaking down complex problems into prioritized, executable phases. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs.

As a member of the Program Management team, you will work alongside GRMC Senior Leaders including Captive Operations, Corporate Claims, Corporate Insurance, and Actuarial. Your role would be to support them in defining and managing their extra-large programs that impact all of Amazon and its subsidiaries. You will be responsible for defining and driving program road-maps and managing key cross-organizational dependencies with various stakeholders, business partners, external vendors, and customers. You will have significant impact on customer strategy and innovative results by defining product deliverables, driving new process design and spearheading best practices that enable timely delivery of global multiyear programs.

Key job responsibilities

Drive program objectives ? provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.

Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.

Scale services and tools ? design processes and procedures that scale with the business? growth in volume, complexity, and global geographic dispersion.

Define key performance indicators ? develop metrics and service level agreements for core programs and processes, and track delivery against program objectives as they relate to assigned strategic initiatives.

Leverage claims insights or third party tools to help identify upfront risk mitigation opportunities to avoid claims in the first place or opportunities to increase pricing segmentation.

Ensure solutions, oversight, and controls are well documented, communicated, are robust and scalable.

Partner with business and functional leaders to build mitigation strategies and identify inter-dependencies.

Drive operational excellence of extra-large programs including leadership, change management, process excellence, best practices sharing, and continuous improvement.

Design, build and implement high impact claims support programs based on business line and customer feedback.

Provide strategic guidance in true partnership with Amazon executive leadership, customers and suppliers.

A day in the life

You would work closely with Program Owners, Product Managers, Stakeholders, and Subject Matter Experts (SMEs) to identify and organize the necessary activities, resources, and technology into projects to achieve program goals. You may take on more tactical responsibilities at the project level, including project scoping, artifact creation (e.g., project charters, plans, etc.), driving project plan completion, escalating blockers, and status reporting. You would provide comprehensive oversight of program activities, dependencies, and resources while continuously monitoring and reporting on program(s) health, status, risks, and issues affecting goal achievement.

About the team

The Program Management team delivers the vision of the Senior Leaders in GRMC. We lead strategic initiatives, and provides integrated solutions, that enable GRMC teams to accomplish their goals.

We are a program enabling function that innovates on behalf of our stakeholders and customers to provide strategic solutions that support the risk, insurance and claims work they do daily. The team is in the unique position to look across the organization, break down silos, and promote fully integrated (business and tech) solutions. Business transformation, continuous process improvement, change management, and holistic program management are the foundation of our team.

Basic Qualifications

Bachelor's degree

5+ years of program or project management experience

5+ years of working cross functionally with tech and non-tech teams experience

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Experience using data and metrics to determine and drive improvements

Preferred Qualifications

5+ years of driving process improvements experience

Track record to communicate and negotiate with internal and external C-Level stakeholders with high impact leadership for situations where no playbook exists.

Results-oriented and able to successfully translate vision to tangible actions and customer-centric measurable results including strategy, financials, people, process, data and technology.

Design blueprints for a multi-year Risk Management, Workers Comp and claims management programs.

Define business requirements, user experience, and controls for regulated entities; able to drive multiple extra-large programs concurrently including, tech integrations and business process changes.

Must have experience building programs to support operational execution.

Cross-functional insurance operations experience with in-depth knowledge of insurance industry.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit

https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.