Senior Product Manager, Global Solutions and Risk Compliance

Global Solutions and Risk Compliance (GSRC) is looking for a Product Manager for driving its strategic vision to effectively scale its classification processes. In this role, we are looking for a senior leader to conceptualize and drive initiatives across programs panning several verticals, and geos. This role is inherently cross-functional ? the incumbent will work with Operations, Tech and Product teams across multiple VP organizations in an agile environment. The role holder would partner with senior stakeholders across GSRC Product and Operations Teams, Operations Risk Compliance (ORC) Program Teams, ORC Tech teams and Platform tech to build Amazon-scale compliance solutions.

A successful candidate will have experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of technical products while staying connected to the details and prioritizing the most impactful work. They will earn the confidence of cross-functional stakeholders, be data-driven, and have an eye for identifying opportunities in a complex environment. They will be willing to experiment, fail fast, learn and iterate to improve. They will recognize and account for the implications of their decisions to frontline operations and business risk.

Key job responsibilities

This leader in GSRC will work with Tech, Product Managers, and BIEs to develop the product strategy and acceptance criteria.

Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs. Stay in tune with the ground truth through monthly sprint planning across tech and ops teams.

Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements and acceptance criteria.

Collaborate with Operations, Program, Product and Tech teams to design scalable solutions to meet the business requirements, operational constraints and technical possibilities.

Providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.

Own XBR metrics and reviews. Analyze program and project metrics to discover trends and future resource allocation.

About the team

The ORC organization keeps our customers and partners safe, protects associates, and ensures legal and regulatory compliance for Amazon. GSRC is the operational arm of ORC. GSRC partners with worldwide program teams to classify products and ensure Amazon?s product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon?s worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across several locations such as India, China, Poland, Romania, Netherlands, Jordan, Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.

Basic Qualifications

Bachelor's degree or equivalent

5+ years of product or program management, product marketing, business development or technology experience

Experience owning/driving roadmap strategy and definition

Experience with end to end product delivery

Experience with feature delivery and tradeoffs of a product

Experience as a product manager or owner

Preferred Qualifications

Master's degree or equivalent

Experience in influencing senior leadership through data driven insights

Experience working across functional teams and senior stakeholders

Knowledge of key customer experience metrics and methodology (e.g., NPS)

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