Senior PM, RME Strategy, NA RME Strategy

Amazon's North America Reliability and Maintenance Engineering (NA RME) strategy team is seeking an experienced and highly collaborative professional to lead strategic programs to support business strategy for the NA RME Network. NA RME maintains and optimizes facilities ranging from large, modern, purpose-built warehouses utilizing robotics and high-volume conveyance all the way through the value chain to small, high-speed warehouses placed as close to our customers as possible. We maintain and optimize technologies in the Global Customer Fulfillment, Sort Center/Air, and Delivery Network. Come join us today on the Amazon Reliability and Maintenance Engineering Strategy Team!

A Program Manager on the RME Strategy Program team is responsible for supporting the development of long term business, people, and communications strategies through collaboration with several stakeholders; including Finance, RME-Field Leadership, RME-Central Leadership, Operations Leadership, People Experience & Technologies (PxT), Workplace Health and Safety (WHS), amongst others. This role will be responsible for identifying needs within the business and working with cross-functional stakeholder groups to effectively incorporate solutions into the near and long-term business and people strategy of the organization through effective maintenance of organizational cadences and ownership operational planning cycles. This role requires excellent professional writing skills, with a proven track record of effective communication with senior-level leadership groups on initiative status, risk, and process/product changes.

Key job responsibilities

Define and monitor the goals of the business to ensure alignment against organizational objectives

Develop, implement, and manage new strategies that optimize business functions to meet organization goals

Define future state of business and priorities

Lead the business participation at key internal and external initiatives, including planning sessions (Operational Plans or OP)

Provide change management, strategy development and execution.

Create bar raising Documentation

Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus operational or procedural constraints.

Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.

Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.

Analyze and solve business problems at their root, stepping back to understand the broader context.

Write business Monthly Business Reviews (MBR), Operational Plan (OP) documents, reporting metrics and insights to both internal and external teams.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience defining program requirements and using data and metrics to determine improvements

Business operation, strategic planning, transformational leader experience. Experience in the maintenance industry at a network scale

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