Senior Operations Manager

The Senior Operations Manager will oversee and support the General Managers in executing the day-to-day operations of both?company?and franchise-owned restaurants within their assigned region. This role is crucial in ensuring that all locations meet the company?s quality, service, and profitability standards. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a proven?track record?of driving operational success. This role will report directly to the Vice President of Operations Key Responsibilities?

• Operational Oversight:?Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections.?

• Performance Management:?Monitor?and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency.?

• Training and Development:?Provide ongoing training and support to restaurant managers to enhance their skills and performance.?

• Compliance:?Ensure all locations?comply with?health, safety, and labor regulations.?

• Franchise Relations:?Support franchisees in achieving their business goals and?maintaining?brand standards.?

• Beverage Program Oversight:?Directly manage and develop our beverage program.?

• Senior Operations Managers are required to?visit each restaurant within their region 3 ? 6 times per year, depending on performance, to ensure operational standards are met and to provide support to the restaurant managers.?

• Bachelor?s?degree in business administration, Hospitality Management, or a related field?is preferred.?

• Fluency in English?is?required?and?proficiency?in Spanish?is strongly preferred.?

• Minimum of 5 years of experience in restaurant management, preferably in a multi-unit role.?

• Strong leadership and interpersonal skills.?

• Excellent analytical and problem-solving abilities.?

• Ability to travel?frequently?within the assigned region.?

• Experience developing or managing a bar or beverage program is preferred.?

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home (when not traveling)
• Wellness Resources