Senior IT Operations Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

Support the EAS solutions hosted on-prem and on the cloud

Implement standardized processes across teams

Participate in major incident resolution

Drive process optimization

Improve operational metrics

Communicate effectively with team members and customers through strong verbal, written and interpersonal skills

Remain flexible to changes in priorities with the ability to multi-task

Technical Skillset:

Experience in Incident Management or Problem Management

Knowledge of ITIL processes

Excellent troubleshooting skills

Ability to multi-task, prioritize conflicting demands

Exposure to cloud technologies

Exposure to multiple industry standard ticketing tools

Qualifications :

A University or college degree in a relevant discipline.

ITIL Certification

5+ years' experience in Application Support

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:

click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) .

Complete the form and then email it as an attachment to

FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.