Senior IT Helpdesk Technician

As a Help Desk Technician, you'll triage support requests, manage alerts, onboard new users, and be the friendly voice on the other end of the line as you troubleshoot all the things. Thanks to our monitoring systems, you'll have a birds-eye view of multiple clients' IT environments.

While we take our work seriously, we try not to take ourselves too seriously. You'll need to employ creative problem-solving and unholy Googling abilities, often while the metaphorical balls are dropping. But don't worry, you won't be going it alone - our team has each other's backs.

Requirements

At least 8 years of IT support experience across diverse environments

MSP work experience is a plus

Experience leading technical projects or customer relationships

Technical skills most desired (not required): Desktop troubleshooting on both PC and Mac, cloud SaaS administration, Google Workspace administration, MS365 administration, MDM administration

English fluency required with very strong written and verbal communication skills

Coolness under pressure (but not literally, please use a fan)

What You'll Need

Availability during standard business hours (8:30 am - 5 pm Pacific)

Quiet home office with reliable high-speed internet

The heroic ability to save the day while working independently

Proficiency in technical writing and documentation

What We Offer

Competitive compensation based on experience and cost of living in your location of residence

Full benefits package (health, retirement, paid time off)

Stipends for home internet, continued learning, and snack replenishment

A fun, lighthearted culture of professional people