Senior FinOps Analyst - AR, India Advertising Collection

As an AR Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated'someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 3+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

Key job responsibilities

This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.

Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.

Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.

Managing and resolving invoice discrepancies to ensure timely and accurate receivables.

Managing internal and external Accounts Receivable inquiries.

Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.

Understand the pain points of customers and solve our customer's problems.

Providing prompt, efficient, detailed, customer-oriented service to customers.

Escalating when appropriate to direct manager and/or senior leaders.

Keeping detailed notes, task creation and reminders in our collections tools.

Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.

Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

Analyze trends and suggest process improvements.

Perform other projects and duties as required.

Basic Qualifications

Bachelor's degree in accounting and commerce (B. Com)

Knowledge of Excel at an advanced level

Experience with Microsoft Office products and applications

Preferred Qualifications

3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

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