Senior FinOps Analyst - AR, Finance Operations

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment

Key job responsibilities

Summary of Responsibilities

Understanding of Accounts Receivables process

Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared

Monitor high-risk accounts and ensure timely escalation of challenges to management

Continually look at ways to improve the customer experience

Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

Meet the monthly productivity goals

Basic Qualifications

Bachelor's degree in accounting and commerce (B. Com)

Preferred Qualifications

3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Knowledge of Excel at an advanced level

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