Job Description
Job Number : 24025594
Job Category : Owner & Franchise Services
Location : Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule : Full-Time
Located Remotely : Y
Relocation : N
Position Type : Management
JOB SUMMARY
The Senior Director, Franchise Operations MSB enables a more efficient and fluid end-to-end process between Marriott's global disciplines, market leadership, and franchisees/owner to accelerate the successful design, adoption, and execution of enterprise, brand, franchise, and management company priorities and initiatives for the MSB portfolio to ensure intended guest/owner/associate benefit(s). This resource will assume a key role in strengthening of Management Company / Owner satisfaction to support Marriott International's Franchise growth strategy.
EXPECTED CONTRIBUTIONS
Business/Functional Results: Represent MSB portfolio-wide rollouts to include sufficient implementation, communication, and market-support plans and contingencies Drive accountability and validation of account portfolio compliance, including reporting and follow up with franchisees and account- leads. Partners with Account Executives, Franchise Management Companies on recommendations for action Produce mechanisms for MSB Account Executives and Franchisees for easy access on high priority deliverables, success metrics, resources Analyze and monitor GSS, and appropriate metrics to identify and manage business and financial risks. Identify opportunities to improved product quality, service delivery, and financial performance. Evaluate MSB portfolio level aggregate performance and partner with the TopLine team on strategy impact. Determine causal performance factors and create recommendations for improvement plan
Leadership: Promote organization environment for continuous improvement that reflect Marriott's priority of ?owner/franchisee preference'. Facilitate alignment, direction, implementation and execution of key programs/initiatives within the franchise MSB account team Drive MSB strategy and communication to key stakeholders including meetings, service/brand standards (GM, Above-property, Owner) Build implementation framework of key initiatives to accelerate and maximize targeted guest/owner/associate benefit and ROI across portfolio Educate corporate/discipline functions of MSB franchise value proposition, and influence to ensure franchisee/account voice is represented Strengthen Marriott's competitive advantage by advocating and benchmarking in order to support sound business opportunities, elevate/enhance performance impact and efforts. Guide the development and implementation of overall corporate and continent strategies and initiatives for the Select Brand portfolio
Managing Execution / Building Relationships: Synthesize and manage communication channels to franchisee, including but not limited to brand product and service standards Foster and maintain successful relationships with internal stakeholders, above-property leaders, general managers, owners and franchisees Collaborate with core and brand team to develop operations, QA standards and other programs as necessary Gain alignment with MSB franchisees on established program/initiative timelines and resources to ensure successful desired deliverables Conduit for franchisees; synchronize perspectives for key market or MI functions; establish path for resolutions on challenges Performs other duties as appropriate Approximately 30% Travel required
CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED
Education & Experience
4-year bachelor's degree preferred from an accredited university in Business Administration, Hotel Management, or related field At least 10 years of progressively responsible work experience in the lodging industry leading operations disciplines. Multi-brand experience preferred Experience in Development, Select Brands or franchising is a plus
Skills & Attributes
Knowledge of Balance Scorecard, Owner Relations and/or Financial responsibilities Strong financial acumen with proven analytical skills Ability to manage in a culturally diverse work environment; champion for diversity effectiveness across all stakeholders Strong ability to manage multiple stakeholders. Demonstrated strong relationship skills; ability to build trust and credibility. Proven outstanding customer relations skills Exceptional skill in problem solving and leveraging resources to optimize capabilities Demonstrated ability to influence stakeholders Ability to innovate and articulate new concepts clearly and in a compelling way Ability to operate in a highly in a matrix organization Demonstrated strong project management skills and ability to independently manage multiple projects and competing priorities Track record of putting in place strong systems and processes to effectively implement and execute multiple programs
California Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.
Colorado Applicants Only: The salary range for this position is $127,088.00 to $256,293.00 annually.
Hawaii Applicants Only: The salary range for this position is $153,776.00 to $281,923.00 annually.
New York Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.
Washington Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 28 days after the date of this posting, 2/14/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,?
begin
your purpose,
belong
to an amazing global? team, and
become
the best version of you.
Job Category : Owner & Franchise Services
Location : Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule : Full-Time
Located Remotely : Y
Relocation : N
Position Type : Management
JOB SUMMARY
The Senior Director, Franchise Operations MSB enables a more efficient and fluid end-to-end process between Marriott's global disciplines, market leadership, and franchisees/owner to accelerate the successful design, adoption, and execution of enterprise, brand, franchise, and management company priorities and initiatives for the MSB portfolio to ensure intended guest/owner/associate benefit(s). This resource will assume a key role in strengthening of Management Company / Owner satisfaction to support Marriott International's Franchise growth strategy.
EXPECTED CONTRIBUTIONS
Business/Functional Results: Represent MSB portfolio-wide rollouts to include sufficient implementation, communication, and market-support plans and contingencies Drive accountability and validation of account portfolio compliance, including reporting and follow up with franchisees and account- leads. Partners with Account Executives, Franchise Management Companies on recommendations for action Produce mechanisms for MSB Account Executives and Franchisees for easy access on high priority deliverables, success metrics, resources Analyze and monitor GSS, and appropriate metrics to identify and manage business and financial risks. Identify opportunities to improved product quality, service delivery, and financial performance. Evaluate MSB portfolio level aggregate performance and partner with the TopLine team on strategy impact. Determine causal performance factors and create recommendations for improvement plan
Leadership: Promote organization environment for continuous improvement that reflect Marriott's priority of ?owner/franchisee preference'. Facilitate alignment, direction, implementation and execution of key programs/initiatives within the franchise MSB account team Drive MSB strategy and communication to key stakeholders including meetings, service/brand standards (GM, Above-property, Owner) Build implementation framework of key initiatives to accelerate and maximize targeted guest/owner/associate benefit and ROI across portfolio Educate corporate/discipline functions of MSB franchise value proposition, and influence to ensure franchisee/account voice is represented Strengthen Marriott's competitive advantage by advocating and benchmarking in order to support sound business opportunities, elevate/enhance performance impact and efforts. Guide the development and implementation of overall corporate and continent strategies and initiatives for the Select Brand portfolio
Managing Execution / Building Relationships: Synthesize and manage communication channels to franchisee, including but not limited to brand product and service standards Foster and maintain successful relationships with internal stakeholders, above-property leaders, general managers, owners and franchisees Collaborate with core and brand team to develop operations, QA standards and other programs as necessary Gain alignment with MSB franchisees on established program/initiative timelines and resources to ensure successful desired deliverables Conduit for franchisees; synchronize perspectives for key market or MI functions; establish path for resolutions on challenges Performs other duties as appropriate Approximately 30% Travel required
CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED
Education & Experience
4-year bachelor's degree preferred from an accredited university in Business Administration, Hotel Management, or related field At least 10 years of progressively responsible work experience in the lodging industry leading operations disciplines. Multi-brand experience preferred Experience in Development, Select Brands or franchising is a plus
Skills & Attributes
Knowledge of Balance Scorecard, Owner Relations and/or Financial responsibilities Strong financial acumen with proven analytical skills Ability to manage in a culturally diverse work environment; champion for diversity effectiveness across all stakeholders Strong ability to manage multiple stakeholders. Demonstrated strong relationship skills; ability to build trust and credibility. Proven outstanding customer relations skills Exceptional skill in problem solving and leveraging resources to optimize capabilities Demonstrated ability to influence stakeholders Ability to innovate and articulate new concepts clearly and in a compelling way Ability to operate in a highly in a matrix organization Demonstrated strong project management skills and ability to independently manage multiple projects and competing priorities Track record of putting in place strong systems and processes to effectively implement and execute multiple programs
California Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.
Colorado Applicants Only: The salary range for this position is $127,088.00 to $256,293.00 annually.
Hawaii Applicants Only: The salary range for this position is $153,776.00 to $281,923.00 annually.
New York Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.
Washington Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 28 days after the date of this posting, 2/14/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,?
begin
your purpose,
belong
to an amazing global? team, and
become
the best version of you.
