Senior Community Manager

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration
What you'll be doing:

We are looking for a dynamic Community Manager to join our team and lead the growth and engagement of our online communities across various platforms. The ideal candidate will have experience managing communities focused on trading platforms, cryptocurrency, forex, and digital assets, particularly with the ability to engage a diverse audience of traders, investors, and financial enthusiasts within the Indian market and surrounding regions. This role requires a strategic thinker who excels at building relationships, fostering engagement, and providing insightful reporting on community activities.

• Community Management :
• Develop and manage our community engagement strategy, focusing on nurturing an active, positive, and informed community.
• Develop and share relevant, high-quality content, including educational posts, Forex trading insights, news, and brand announcements that resonate with our audience and provide value.
• Moderate and respond to conversations, questions, and comments across all community platforms (e.g., Facebook, Discord, Telegram, Twitter, LinkedIn) and official social media channels
• Engage with the community to foster relationships, answer queries, and encourage active participation across platforms such as forums, social media channels (Facebook, Twitter, LinkedIn), and other Forex-related platforms to foster a positive and interactive community.
• Reporting ,Analysis and Feedback :
• Track and analyse community metrics daily, providing detailed reports on engagement trends, member sentiment, and content performance.
• Generate weekly and monthly community reports with insights, key metrics, and recommended actions to improve engagement.
• Identify trends, user pain points, and areas for improvement and communicate these insights to the broader team.
• Gather feedback from community members and provide actionable insights to the product, marketing, and customer support teams to improve the overall user experience.
• Community Growth and Retention :
• Implement strategies to grow the community by attracting new members and retaining existing ones, focusing on the Indian and neighbouring markets and provide actionable insights to the product, marketing, and customer support teams to improve the overall user experience.
• Plan and execute online and offline community events, such as webinars, Q&A sessions, or meet-ups, to strengthen community ties and increase engagement.
• Collaborate with the content and social media teams to ensure consistent messaging and community alignment.
• Content Collaboration :
• Work closely with the content, marketing, and customer service teams to align on campaigns, product launches, and community engagement strategies.
• Provide feedback on community-relevant topics to shape future content and campaigns.

Requirements

What you'll need:

• 3-4 years of experience in community management, social media management, or customer engagement, preferably within the trading, crypto, or forex industry, with a focus on the Indian market.
• Familiarity with Forex trading concepts, platforms, and industry trends, enabling meaningful conversations with community members.
• Strong writing skills with the ability to create compelling and accurate content related to Forex and financial topics.
• Proficient in analysing engagement metrics and providing data-driven insights.
• Highly organised with the ability to track and report on multiple platforms and community activities daily.
• Experience using social media management and community engagement tools, as well as proficiency in analytics tools like Google Analytics, Facebook Insights, and similar platforms.
• Ability to work independently and handle tasks autonomously.

Benefits

To be discussed during the interview