Senior Application Support Engineer

We are committed to our core value of "Empathy," aiming to automate "demanding," "dirty," and "dangerous" jobs, and create a society where people can engage in more intellectual and creative work. By developing and supporting the implementation and operation of robotics platforms and robot solutions?utilizing?the world's most advanced control and coordination technologies, we strive to realize this vision. In this position, we are'seeking?a highly responsible and accountable?Senior?Application Support Engineer?(L3)?5+ years of experience?to support and?maintain?deployed?robotics and warehouse automation systems?in production environments. In this role, you will be the primary point of contact for clients facing issues with deployed solutions, ensuring?timely?and effective resolution. You will also play a key role in deploying CI/CD?updates and?maintaining?robust automation workflows. The ideal candidate?will?possess'strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks.

• Operations?Support:?

• Resolve?issues?faced by customers from ongoing operations?including UI, localization, sensor calibration, and integration problems.

• Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed.

• Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement.

• CI/CD Deployment:?

• Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration.

• Manage and troubleshoot deployment?workflows.

• Maintain and improve deployment scripts and automation tools.

• Site Deployment and Support:?

• Help in setting up telemetry for debugging issues?

• Setup monitoring to prevent issues from?occuring.

• Continuous Improvement:?

• Lead?deep root cause analysis (RCA)?and drive permanent fixes in collaboration with development teams.

• Create tools to help people do deployments efficiently or debug issues faster.

• Provide feedback to development teams to improve product reliability and performance.

Requirements Required Skills and Experience??

• 5+ years of experience?in Application Support, Production Support, DevOps, or Robotics System Support.

• Experience supporting?complex distributed systems in production environments.

• Strong programming skills in?Python, C++, or similar languages.

• Strong experience with?Linux environments and command-line tools.

• Ability to perform?deep system debugging using logs, telemetry, and system metrics?using:?

• Docker / containerized environments?

• Computer networking fundamentals?

• Distributed systems troubleshooting?

• CI/CD pipelines and deployment automation?

• Monitoring and observability tools?

• Experience performing?root cause analysis (RCA)?for production incidents.

• Experience with one or more of the following:?

• ROS / ROS2 based robotic systems?

• Autonomous Mobile Robots (AMR)?

• ASRS /?Fleet management systems?

• Localization, navigation, and mapping systems?

• Sensor integration (LiDAR, cameras, IMU, etc.)?

• Strong?ownership mindset for production systems?

• Ability to?lead incident investigations and guide junior engineers?

• Strong?cross-team collaboration?with engineering, QA, and operations?

• Proactive approach to'system reliability and continuous improvement?

• Ability to perform effectively during?high-impact production incidents?

Benefits

• Exciting and challenging problems are addressed using wide-ranging technologies and tools.
• Competitive salary?
• Great team culture, peers, and workplace?