Senior Application Support Analyst

Note: For this position, we are seeking candidates located along the Western Line, who are available to join immediately or have a minimal notice period. Additionally, please be aware that this role is on a 6-month contract basis.

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role :

Support

• Support and resolve incidents within the service target agreed with the Business
• Ensure all incidents are managed end-to-end to resolution with the appropriate resource, whether vendor or in-house
• Conduct second-level support
• Conduct impact analysis
• Work closely with Infrastructure, Business Partners and Vendor to ensure proper deployment of the Business Central / MS Dynamic / NAV environment
• Support the preparation of KPIs to report on Service Delivery performance

IT Control & Governance

• Liaise with Finance teams on control related queries
• Support countries to conduct periodic review of application users
• Ensuring the Access & Change Management are following the right ITGC Processes
• Supporting the IT Infrastructure on the recurring Server Maintenance & Service Upgrade Exercises to ensure a secured environment for the finance space

Project Implementation

• Deliver small to medium sized Change Request / projects such as simple M&A integration, small module implementation,and etc.
• Setup and configure the Sandbox & Production environment for new M&A company
• Prepare data template for data migration purposes
• Work with users in data preparation to ensure the right data is migrated to the new system
• Perform data reconciliation after each migration to ensure data integrity from the source to the new system
• Conduct user training & guiding user for UAT
  

Data Analysis and Reporting

• Analyse the data request from business and interpret the data from various sources into reports
• Designing the report via Jet Report to help the business to identify patterns, trends, and relationships that can help them to make better decisions

Requirements

Educational Qualification / Other Requirement:

Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).

Years and type of Experience required:

Support of Business Central / MS Dynamics NAV 2009/2016 application (end user or vendor environment) : Minimum 4 years.

Preferred: Technical knowledge and experience in Business Central / MS Dynamics NAV deployment projects.

Exposure to other business systems, including document scanning, budgeting and forecasting and CRM: 2 years minimum

Project implementation of ERP systems (e.g. NAV/Business Central): 2 years minimum

Good communication skills (written and verbal) in English.

Analytical and possesses good problem solving skills.

Ability to prioritise incident management based on importance to the Business.

Must be able to work in with a teameam in a fast paced business environment

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it's our people who

make our company what it is. We believe in:

Safety

Integrity

Innovation

Learning & Development

Open & Transparent

Performance Orientation

Qualification

Bachelor's Degree