Senior Account Manager, Digital Experience

About Mod Op

Mod Op is a full-service advertising agency able to offer clients a full suite of solutions. Mod Op can offer you access to low-cost, high-quality health care options and a team of enthusiastic, collaborative and motivated coworkers who see career development and personal development as intertwined.

Although remote, the person in this role needs to reside in GA, TX, OH, or FL. Please do not apply for this position if you do not reside in one of those states. Relocation is not provided.

About the role

As a Senior Account Manager, you will be the driving force behind building and maintaining strong client relationships, ensuring strategic alignment, and delivering high-quality work that drives measurable results. Your role is to deeply understand each client's business, uncover opportunities for growth, and proactively guide them toward success. You will collaborate closely with internal teamsincluding Project Management, discipline leads, and subject matter expertsto ensure delivery of meaningful, high-quality work. Acting as a trusted partner and advisor, you will anticipate client needs and help them navigate challenges, identify and maximize growth opportunities, and and provide strategic recommendations that create lasting impact. Your ability to foster collaboration, provide strategic insight, and advocate for your clients' success will set both our clients and our teams up for success and be critical to both client retention and business growth.

At Mod Op, we're more than just an agencywe're a team of forward-thinking professionals who are passionate about driving client success. We believe in fostering meaningful relationships, collaborating across disciplines, and delivering impactful solutions that help businesses grow. If you are a strategic thinker with a passion for building lasting client partnerships, we'd love to hear from you. Join us and be part of a company that values innovation, creativity, and excellence in everything we do.

Requirements

• A natural leader who fosters collaboration, inspires teams, drives success and thrives in a fast-paced, client-focused environment.

• Expertise in digital marketing, website development, product innovation, and brand marketing.

• Strong ability to navigate agency dynamics, balancing multiple projects, guiding interdisciplinary teams to execute complex projects successfully.

• Outstanding communication and interpersonal skills, fostering trust and long-term relationships with stakeholders at all levels.

• Proven success in managing multiple accounts, setting clear expectations, and delivering exceptional client service.

• A strategic thinker with a keen business acumen, capable of identifying client challenges, business opportunities, and pathways to growth.

• High emotional intelligence and adaptability, with the ability to manage complex situations with professionalism and composure.

• Passion for problem-solving, with a proactive and solutions-oriented approach to client engagement.

• 8+ years of experience in client success, account management, or strategic consulting within a digital, marketing, or technology agency.

• 4+ years of experience managing high-value client relationships, including engagement with executive-level stakeholders.

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

• Proven track record of growing client accounts, driving strategic initiatives, and managing budgets effectively.

• Deep understanding of digital technologies, marketing automation, and third-party technology vendors.

• Exceptional ability to present complex ideas with clarity, confidence, and impact.

• Experience leading long-term, multi-channel engagements across digital marketing, eCommerce, and brand strategy.

• Strong financial acumen, with experience in fiscal planning, profitability management, and revenue forecasting.

• Adept at working in a fast-paced, dynamic environment with the ability to balance competing priorities and deadlines.

Client Partnership & Satisfaction:

• Serve as the primary advocate for your clients, ensuring their objectives, priorities, and expectations are met and exceeded.

• Build and maintain genuine, long-term relationships with key stakeholders, fostering trust and collaboration.

• Translate client business objectives into clear strategies and actionable plans for internal teams.

• Actively manage client account performance including risks and opportunities to ensure long-term profitability and client success.

• Facilitate strategic discussions, client presentations, and planning sessions that guide clients through key decisions and opportunities.

Account Strategy & Growth:

• Develop and execute account success plans that align with business goals, ensuring long-term value and growth.

• Identify and pursue opportunities for organic account growth and innovation within client portfolios, helping clients evolve their strategies and maximize results.

• Stay ahead of industry trends and emerging technologies, advising clients on innovative solutions that can enhance their business.

• Work across cross-functional teams and with leadership to identify, evaluate and pitch new business?opportunities.

• Facilitate strategic planning and foster collaboration across internal stakeholders and discipline leads to define scopes of work and budget estimates.

• Develop and lead annual planning and strategic roadmaps for key accounts.

• Drive account profitability, fiscal planning, and overall health.

Team Collaboration & Client Success:

• Work hand-in-hand with internal teams to ensure projects are executed flawlessly, aligning with client goals and expectations.

• Provide strategic direction and facilitate collaboration across teams and subject matter experts, including project management, creative, development and strategy.

• Manage and mitigate risks, proactively addressing challenges to ensure seamless project execution and client satisfaction.

• Coach and mentor internal teams on client engagement strategies, empowering them to proactively engage clients to ensure a unified and effective approach to account management.

• Partner with leadership to continuously refine and enhance client success strategies to support client retention and growth across the organization.

Benefits

• Health, dental and vision benefits

• 401k plus matching
• Company sponsored life Insurance
• LinkedIn Learning license
• Unlimited vacation time off policy plus December holiday closure
• Hybrid remote/in-office work schedules, depending on location
• Fun company culture with a great balance of work and play

When asked what they love about working at Mod Op, we hear:

• "I feel I can be myself at work and it's fun!" -MV
• "The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world." -JC
• "We actually create videogames!" -AC
• "We have an all-star team, and it's like playing in the pro-bowl every day!" -MW
• "Opportunities to always learn from and work with the best and the brightest." HW
• "Mentors and opportunities for growth." -KB

Mod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us!

Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualification

Bachelor's Degree