Job Description
Job Reference Code : PRO187
Position name: SAP Technology Specialist L2
Location: Mumbai, In Office
Shift: Rotational Shift
About the company:
Protera is a Great Place To Work Certified in India.
Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.
Vision:
Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.
Mission:
The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.
Values:
- Impact: Create intentional and meaningful interactions to improve, innovate and inspire.
- Curiosity: Stay curious about the evolution and journey of each other.
- Authenticity: High integrity individuals working together for the greater good.
- Celebration: Of our work, our people, our clients, our traditions, and our communities.
To know more about us you can visit our website www.protera.com.
Requirements
Role Responsibilities:
- Independently handle complex tasks like system, refreshes, DB upgrades, SAP and DB maintenance tasks, support pack upgrades, performance analysis and troubleshooting.
- Administer the SAP database (perform database upgrades, apply database maintenance, administer database performance, manage database storage, database problem determination and resolution.
- Provide technical and customer support and monitor system performance.
- Perform SAP client administration (create client, copy client, delete client, export/import client).
- Handle application alerts.
- Apply and manage SAP maintenances (hot packages and kernel upgrades) through all systems using a structured methodology.
- Overall System Monitoring (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).
- Analysis of ABAP dumps and system logs errors messages and provide solution.
- Implementing SAP OSS Notes as requested from customer and after coordinating with specialist.
- Apply and maintain certificates on SAP ABAP, JAVA, web dispatcher etc.
- Maintain documentation and procedures on all provided Services, in a supportive role.
Skills and qualifications:
Must Have Skills:
- 4 to 8 years SAP BASIS administration experience.
- Hold at least a bachelor's degree in an IT-related field.
- Excellent communication skills (English - verbal and written).
- Extensive knowledge of information technology, and a solid understanding of SAP software, configuration, and maintenance.
- Strong Linux and Windows administration hands-on experience.
- Good knowledge in one or more of the following databases (SQL, MaxDB, DB2, Oracle, HANA, Sybase ASE) and management tools.
- SAP Security (Basic knowledge and understanding)
- Any SAP certifications in NW administration.
- Motivated and quick learner.
Nice to have skills:
- Constantly improve, continuous education and keeping up to date with the rapidly evolving SAP industry.
- Ability to participate across various teams, cultures, geographies, and time zones.
- Ability to handle multiple tasks simultaneously.
- Innovative problem solving & analysis.
- Good team player.
Benefits
Benefits
- Work from Home set-up
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus, NPS
- Shift Allowances
- On-call Allowance
- Health and wellness Allowances
- Learning and Development Allowances
- No question asked certification policy.
- Certification Bounty Bonus
Qualification
Bachelor's Degree
Key skill Required
- Java
- Oracle
- SQL
- ABAP
- Customer Support
- Ability to Handle
- Analysis
- Business Growth
- Communication
- Comprehensive
- Configuration
- Database
- Database Maintenance
- Database Performance
- Determination
- Development
- Documentation
- IT Outsourcing
- Learning
- Linux
- Maintenance
- Management
- Methodology
- Monitor System Performance
- Outsourcing
- Ownership
- Performance Analysis
- Problem Solving
- Sap Basis
- SAP Security
- Security
- Supportive
- System Monitoring
- Team Player
- Total Cost of Ownership
- Troubleshooting
