Salesforce Service Cloud Developer With Chat Experience

Capgemini is looking for an experienced Salesforce Service Cloud Developer with expertise in Chat functionalities.

In this role, you will be responsible for developing and optimizing Salesforce Service Cloud solutions tailored to enhance customer service experiences. You will leverage your skills in Salesforce technologies to design and implement chat functionalities, ensuring seamless integration and user satisfaction.

We are seeking a seasoned professional with 57 years of experience, including 35 years specializing in Salesforce Service Cloud and chatbot development. The ideal candidate will have hands-on expertise in Salesforce Service Cloud, particularly in implementing, configuring, and customizing features to optimize customer service operations. Proficiency in Salesforce Lightning, Apex, and Visualforce is essential, with a strong emphasis on integrating chat solutions into Salesforce environments. Experience with chatbot development and integration is highly valued, demonstrating the ability to deliver seamless conversational AI experiences aligned with business needs.

A Bachelor's degree in Computer Science or a related field is required, with a preference for candidates holding a Salesforce Certified Service Cloud Consultant certification. Additional technical skills include intermediate knowledge of system integration, messaging platforms, and APIs, as well as web technologies such as HTML, CSS, and JavaScript. This role demands the ability to troubleshoot, enhance, and optimize Salesforce Service Cloud implementations while ensuring seamless interaction between chatbots, APIs, and broader systems.

Candidates should demonstrate strong analytical skills, technical expertise, and a proven ability to design and implement scalable solutions. Flexible working hours and potential for remote work make this opportunity ideal for professionals eager to contribute to innovative customer service solutions. If you have a passion for leveraging Salesforce Service Cloud and chat technology to enhance user experiences and operational efficiency, we invite you to apply and join our dynamic team.

Our Client is one of the United States? largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The successful candidate will work closely with cross-functional teams to translate business requirements into technical solutions, ensuring that our platforms deliver optimal performance and exceptional service.

Location: India, United States and Mexico - multiple positions available. Early joiners preferred.

Responsibilities

Implement and maintain chat features within Salesforce Service Cloud, including configuration and customization based on business needs.

Integrate third-party chat solutions with Salesforce for a comprehensive customer service experience.

Collaborate with business stakeholders to gather requirements and propose technical solutions that enhance customer interactions.

Conduct thorough testing and debugging of chat functionalities to ensure reliability and effectiveness.

Participate in Agile development processes, contributing to sprint planning, daily stand-ups, and retrospectives.

Provide ongoing support and maintenance for the Service Cloud deployment, ensuring best practices in system performance and user experience.

Stay updated on Salesforce releases and new features related to Service Cloud and chat capabilities, incorporating enhancements as applicable.

Requirements

Total Work Experience

• Minimum Required: 5-7 years

Work Experience in This Field

• Minimum Required: 3-5 years

English Proficiency

• Minimum Required: Intermediate

Required Education

• Minimum Required: Bachelor's Degree

Required Branch of Study

• Computer Science or related field

Additional Preferred Certifications

• Salesforce Certified Service Cloud Consultant

Other Critical Skills:

• Salesforce Service Cloud: Advanced (5+ Years)
• Chatbot Development and Integration: Intermediate (3-5 Years)
• System Integration Skills: Intermediate

Software / Tool Skills:

• Experience with Salesforce Lightning, Apex, and Visualforce: Intermediate (3-5 Years)
• Knowledge of web technologies (HTML, CSS, JavaScript): Intermediate
• Experience with messaging platforms and APIs: Intermediate (3-5 Years)

Work Schedule:

Flexible hours with potential for remote work

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group ?22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

Qualification

Bachelor's Degree