Salesforce CRM Architect

Fluke Reliability provides hardware, software, and services to optimize asset performance. The Fluke Reliability family includes eMaint?s award-winning asset management software, Pr?ftechnik?s world-class condition monitoring and alignment devices, and Azima DLI?s leading AI-powered machine health analysis.

Connected reliability combines hardware and software systems from across the enterprise into one ?maintenance ecosystem. Linking people with the data they need lets leaders make decisions that prevent machine failures, reduce costs, standardize operations, improve worker safety, and maximize operational effectiveness.

Fluke Reliability wants enthusiastic and ambitious Salesforce professionals to build new things with us and advance their career. At Fluke Reliability you will collaborate with experts and entrepreneurs building a total solution of hardware, software and services for our customers.

Primary Purpose

Salesforce (CRM) Consultant to expand our Salesforce Team, will be responsible for designing and implementing Salesforce solutions that meet the needs of our internal clients. Working closely with clients (sales and marketing colleagues) to understand their business requirements and translate those requirements into Salesforce solutions. In addition, ongoing support will be provided to internal clients to ensure the continued success of their Salesforce implementation, which will finally handed over to the Salesforce Admin's

Key roles and responsibilities include:

Work with users to understand their business requirements and translate those requirements into Salesforce solutions

Design and implement Salesforce solutions that meet the needs of our users and are following Salesforce good practice

Provide ongoing support to users

to ensure the continued success of CRM usage

Stay up-to-date with the latest Salesforce features and functionality, and make recommendations to clients as appropriate

Provide training and support to users on Salesforce functionality and best practices

Collaborate with other team members to ensure the success of Salesforce projects

Communicate effectively with users and team members to ensure project success

Conduct business analysis to identify areas of improvement and provide solutions to business problems

Develop and maintain business requirements and functional specifications for Salesforce projects

Collaborate with users and team members to develop technical solutions that meet business needs

Provide architectural guidance and support to Salesforce projects, ensuring that solutions are scalable, secure, and maintainable

Develop and maintain Salesforce technical documentation, including solution design documents, technical specifications, and data models.

Business Analysis:

Consult and liaise with stakeholders to gather and confirm business requirements

Analyze and consolidate information to develop solutions to ensure business requirements are achieved

Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts

Provide expert support to key stakeholders in managing system and process changes

Provide expert advice on application solutions

Produce functional, technical and system design documentation

Conduct feasibility studies of applications and system solutions

Create test scenarios for applications and enhancements, ensuring functional requirements are met

Facilitate testing of new Salesforce functionality roll-outs

Utilize and champion agile techniques to deliver on competing requirements

System Support and Maintenance:

Oversee all system maintenance and configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects and fields

Supervise and advise on all system enhancements

Monitor and analyze site metrics, system performance, and user activity

Perform new release evaluations and execute new functionality rollouts

Lead continuous improvement initiatives to improve user experiences and increase efficiencies

Regularly audit data to uncover data integrity issues and/or opportunities for process improvements

Develop complex reports and dashboards to support the delivery of business key metrics.

Deliver effective training modules and user guides

Identify and develop super user knowledge and capabilities across the business

Project Management:

Lead salesforce projects and initiatives that enhance salesforce

Assess project requirements and identify suitable resources, internal or external

Interact with third party vendors and developers where appropriate

Qualifications and Training

Salesforce certifications (e.g. Salesforce Certified Administrator, Salesforce Certified Developer, etc.)

Experience and knowledge

Bachelor's degree in Computer Science, Information Technology, or a related field

5+ years of experience designing and implementing Salesforce solutions

Strong understanding of Salesforce functionality and best practices

Experience managing projects from start to finish

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Strong problem-solving skills and attention to detail

Experience in people management

Desirable:

Previous Salesforce Implementation experience

Knowledge of best-practice sales and marketing processes

Fortive Corporation Overview

Fortive?s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential?your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.