SaaS Implementation or Integration Manager

Seeking an Implementation Lead with 8+ years of experience in SAAS product implementation, particularly with Salesforce or Microsoft Dynamics. The role involves managing and mentoring a team of implementation managers and consultants, driving the implementation strategy, ensuring successful delivery of software solutions, and achieving high customer satisfaction. The Lead will be responsible for managing project risks, resource allocation, and providing strategic direction throughout the implementation lifecycle.

The ideal candidate must have a strong background in enterprise software, leadership, and cross-functional collaboration, with the ability to engage with C-suite executives to align project expectations. Excellent communication and client interaction skills are a must, along with proficiency in client engagement and managing complex integration projects.

Requirements

Strong communication and interpersonal skills.

Experience in Salesforce or Microsoft Dynamics CRM systems.

Hands-on experience with ERP systems and their integration.

Proficiency in ETL (Extract, Transform, Load) processes and system integrations.

Advanced knowledge of SQL for data querying and management.

Familiarity with SaaS (Software as a Service) platforms.

Expertise in handling system integrations across multiple platforms.

Solid background in enterprise software solutions.

Proven experience working with global customers in a professional setting.

Available to work in US Shift (06:30 PM IST to 03:30 AM IST)

Nice to have:

Experience integrating Salesforce or Microsoft Dynamics with advanced systems like NetSuite, Business Central, or F&O.

Familiarity with QuickBooks or other financial software integrations.

Expertise in managing multi-functional teams across global locations.

Advanced proficiency in presenting and aligning strategies with C-suite stakeholders.

Proven experience in mitigating project risks and driving smooth transitions to support teams.

Knowledge of formulating proposals for new systems, procedures, or processes.

Background in acting as a liaison to resolve subsidiary management issues.