Job Description
Western Construction Group is a leading provider of roofing solutions for commercial and industrial buildings. With over 105 years of experience, we have built a solid reputation for delivering high-quality specialty services and exceptional customer service.
We are currently seeking a Roofing Service Manager to join our team. As the Roofing Service Manager, you will be responsible for overseeing all aspects of our roofing service operations, including managing a team of service technicians when needed, coordinating service projects, and ensuring customer satisfaction.
Key Responsibilities:
- Manage a team of service technicians and provide guidance and support in their daily activities
- Coordinate service projects, including scheduling, resource allocation, and materials procurement
- Ensure service projects are completed on-time, within budget, and meet quality standards
- Collaborate with customers to understand their needs and provide appropriate roofing solutions
- Provide technical support and guidance to service technicians on complex roofing issues
- Monitor and track project progress, and report on key metrics to management
- Maintain a high level of customer satisfaction by addressing any concerns or issues in a timely manner
- Support the development and implementation of service processes and best practices
Requirements
- 5+ years of experience in the roofing industry, with a focus on service and maintenance
- Prior experience in a managerial or supervisory role is preferred
- Strong technical knowledge of roofing systems and materials
- Excellent organizational and leadership skills
- Ability to effectively communicate and collaborate with team members and customers
- Valid driver's license and reliable transportation
- OSHA certification is a plus
Benefits
- Compensation Bonus Opportunity
- Company Vehicle
- Health Care Plan (Medical, Dental, & Vision)
- Retirement Plan (401K)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick, & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Family Leave (Maternity)
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Construction
- Customer Satisfaction
- Development
- Guidance
- Implementation
- Insurance
- Leadership
- Life Insurance
- Maintenance
- Management
- Quality Standards
- Resource Allocation
- Roofing
- Technical Knowledge
- Training
- Transportation
