Retention Specialist

Medical Guardian isseekingenthusiastic and compassionateretentionspecialistswho willthrive inourculture of growth anddevelopmentwith apassion forgenuinely helpingour customerstolive a life without limits. We are lookingfor candidates who aregoal driven, coachable,altruistic,and excellentvoicecommunicatorsto join our team of more than 350 employees.All calls, as well as ourcomprehensivepaid sales trainingprogram, arecompletedinthe comfort of your ownhomeusinglaptopsand headsetsthat we provide.

Hours/schedule:

Monday through Friday from 11:30-8pm EST with a weekend rotation.

Residency Requirement:

All applicants are required to have permanent residency in one of the following states:

AZ, DE, FL, GA, KY, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, WV, and TX only

Key Duties and Responsibilities:

• Handleinbound and outboundcallsevery daywithurgency,careand expertise.
• Empathize with clients, helping them resolve outstanding issues andrenegotiatesthe terms of their agreement as a critical part of successful performance.
• Works toretainexisting customer base by using active listening empathy and assuming ownership through inbound emails, phone calls andhandlerelevant issues to prevent voluntary disconnect requests.

• Execute, monitor, and coordinate repricing for designated customers in the existing customer base.
• Communicate clearly in both oral and written form.
• Identifyand assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provideappropriate solutionsand alternatives within the time limits and follow up to ensure resolution.
• Demonstrated ability to consistently achieve sales targets.
• Excellent time management skills.

• Ability to handle multiple tasks with strong attention to detail.

Requirements

• A passion for generating sales witha provencall center experience.?
• Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.?

• Display a competitive spirit to meet and exceed company wide and personal sales goals.?
• Satisfactorily complete background / employment history investigation and drug screening.?
• Computer proficient with the ability to multi-task.?

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)