Restaurant Manager

Wage dependent on experience

INNS OF AURORA, LLC. CORE VALUES:

While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

Courage

Initiative

Dependability

Flexibility

Integrity

Judgment

Respect for others

POSITION PURPOSE:

The Restaurant Manager is responsible for supervising and managing staff, daily operations of the restaurant performance as well as maintaining high standards of food, service, health and safety, and guest experience.

Requirements

RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS:

1. Guest Operations:

Maintain a strong presence in the restaurant; ensure guests are greeted at the door and their orders are taken promptly and correctly

Personally respond to all guest complaints

Closely monitor guest dining experiences

Build positive clientele relationships with repeat guests

Create and maintain bar menus

Monitor food and beverage presentations and monitor expediting process

Report all restaurant complaints and communicate day-to-day matters to general manager; read and review daily guest survey responses

Maintain and promote cleanliness standards, quality control, hygiene, health and safety

Ensure cleanliness of restaurant and bar areas before, during and after meal periods

Coordinate opening and closing procedures

Requisition of restaurant supplies (candles, menus, etc.)

2. Personnel Management:

Design weekly schedules

Train all staff for job competence and ensure staff is aware of restaurant policies and procedures including service standard for F&B and guest service standards

Manage and remediate all staff conflicts, including disciplinary action

Manage hiring and termination procedures, including interviews and staffing decisions using company procedures

Train, supervise, and monitor food sanitation and safety procedures in the dining rooms, bar and service areas

Train and monitor compliance of staff with guest check procedures

Ensure all employees adhere to code of conduct and company's uniform standards, as defined in the IOA handbook

Ensure alcohol awareness programs, such as TIPS, are followed

Adhere to all work rules, procedures and policies established by the hotel and restaurant, including but not limited to, those contained in the employee handbook

Demonstrate the leadership qualities as outlined in the Hospitality Partners Leadership Job Requirement Chart

3. Inventory Management/Financials:

Maintain and order proper amounts of wines, liquor, beer etc. for restaurant and banquet

Check and monitor inventory on weekly/monthly basis

Supervise settlement of guest bills in accordance to hotel and/or restaurant policy

Achieve and maintain budgeted covers and create goals to strive to improve over the year

Follow up on accounting issues and resolve accordingly

Assist with design and implementation of experiential packages

Manage cash drawer throughout the shift and during opening/closing procedures, as necessary

Conduct P&L analysis and monthly variance report

Complete weekly payroll

4. Marketing:

Conduct continuous market research in the trends of service styles, menus, cocktails, wine, etc.

Suggest, create and implement marketing initiatives, promotions, etc.

Develop and implement creative strategies to increase revenue

Network with local consumers and businesses to advertise our products and services

Select wines and meet with vendors and on an on-going basis and network with local wineries

Develop, implement and assess in-house promotions

QUALIFICATIONS:

Masters in Hospitality Administration, or related field, or 4+ years of equivalent experience

Minimum of 3 years supervisory experience of 10 or more employees

Ability to multi-task effectively under fast-paced working conditions

Ability to maintain neat, professional and clean appearance and practices

Ability to manage team of servers, hosts, bartenders and other Inns of Aurora restaurant employees

Proficiency in Microsoft Office programs, and general computer literacy

Must demonstrate a professionals demeanor and possess interpersonal skills

Specialized organizational, written and verbal communication skills

Flexibility with hourly schedules, including weekend, holiday and evening availabilities

PREFERENCES:

Understanding of restaurant industry, fiscal management, and P&L Analysis

Experience with Micros software

Fine-dining serving experience and experience with inventory management

Knowledge and understanding of workplace safety procedures

Extensive knowledge of the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora

Specialized historical knowledge of the Cayuga County and Village of Aurora area

SPECIAL POSITION REQUIREMENTS:

TIPS certifications; will train as needed

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

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