Job Description
Amazon is building the earth?s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon?s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves account-related issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazon?s portfolio.
We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role, you will be responsible for resolving transportation-related cases submitted by our carrier partners, primarily focused on onboarding new carrier partners into Amazon?s transportation network. You will review case details, gather and analyze data from multiple sources, conduct phone screens, and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics, thrives in a fast-paced environment, and is passionate about delivering results.
Key job responsibilities
Key job responsibilities:
Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information, clarify requirements, and resolve issues
Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
Analyze data from multiple sources to identify case trends, recurring issues, and areas for improvement within the carrier onboarding process
Escalate complex issues to relevant stakeholders
Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older
Preferred Qualifications
Data management & data quality control experience with experience pulling and analyzing large sets of data, SQL experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role, you will be responsible for resolving transportation-related cases submitted by our carrier partners, primarily focused on onboarding new carrier partners into Amazon?s transportation network. You will review case details, gather and analyze data from multiple sources, conduct phone screens, and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics, thrives in a fast-paced environment, and is passionate about delivering results.
Key job responsibilities
Key job responsibilities:
Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information, clarify requirements, and resolve issues
Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
Analyze data from multiple sources to identify case trends, recurring issues, and areas for improvement within the carrier onboarding process
Escalate complex issues to relevant stakeholders
Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older
Preferred Qualifications
Data management & data quality control experience with experience pulling and analyzing large sets of data, SQL experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Key skill Required
- SQL
- Microsoft Office
- Logistics
- Communication
- Data Collection
- Data Management
- Data Quality
- Delivering Results
- Documentation
- Focused
- Inclusive
- Management
- Onboarding
- Orientation
- Passionate
- Professional Communication
- Proper Documentation
- Quality Control
- Transportation
- Transportation Services
