Program Manager, Buyer Risk Prevention

Have you ever thought about what it takes to detect and mitigate risk among hundreds of millions of customer transactions and be involved in a new business? What would you do to create a trusted marketplace where millions of buyers can safely transact in a physical retail environment What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who is passionate, has strong bias for action, and has experience leading multi-organizational projects.

We are seeking a Program Manager who can drive process improvement initiatives and support new launches within the Payment Risk space to reduce bad-debt and reputational risk exposures for our Digital Stores business, preventing bad actors and improving the customer experience.

Key job responsibilities

Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.

Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.

Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.

Reporting: Reporting on progress of multiple projects, KPIs for Business and Consumer Payments, and providing regular updates to senior management.

Collaboration: Partners with (advises and supports) the global process owners, Business partners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects

Basic Qualifications

3+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company?s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit

https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.