Job Description
OPPORTUNITY OVERVIEW
As aPlatformSpecialistat ZeroFox, you will join a team of highly skilled individuals working to protect enterprise-level government and commercial customersfromsocial media-based cyber attacks. Using our proprietary hybrid intelligenceplatform, this role specifically focuses on supporting existing customers byproviding detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers engaged with detailed threat intelligence information, present findingsina professional manner, and provide a world-class customer experience. Spoken and written proficiencyinEnglish is required for this role.
Role and responsibilities
- Analyzesocial media networks for customer-related risks
- Create social risk notification and alert packages for customers
- Interface with customers to provide analysis reports and details
- Respond to support analysis inquiries and provide additional information
- Responsible for communications with the customers including: phone, video, email, and authoring reports
- Triage alerts for customers to give real time intelligence
Requirements
- Extreme attention to detail
- Written and spoken proficiencyinEnglish
- Knowledge of major social networks (knowledge of emerging networks a big plus)
- Strong research and writing skills (a writing sample will be requested as part of the interview process)
- Ability to convey complex ideas, trends, and informationina simple way
- Ability to extrapolate trendsfrommass amounts of disparate data
- Solid interpersonal and social skills
- Strong analytical skills and contextual awareness
- Must be willing to work an alternative work schedule including partial weekends
Desired qualifications and skills
- Awareness of Open Source Intelligence methodology
- Experience with other SaaS, cyber security, or social media products or services Ability to analyze information and correlate data.
- Monitor and Analyze datafromthe deep and dark web to identify emerging risks or cyber threats.
- Investigate emerging threats related to suspicious domains, including phishing, and other cyberattacks.
- Investigate and analyze security incidents, such as account breaches, unauthorized access, or malicious content etc.
- Familiarity with global current affairs
- Backgroundindigital communications or Social Media
- Basic knowledge of networking concepts
- Knowledge of Customer Operations
Benefits
- Competitive compensation
- Community-driven culture with employee events
- Generous time off
- Best-in-class benefits
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
Qualification
Bachelor's Degree
Key skill Required
- Networking
- Cyber Security
- Social Media
- Analysis
- Attention to Detail
- Awareness
- Customer Experience
- Customer Operations
- Detailed Analysis
- Highly Skilled
- Intelligence
- Methodology
- Open Source Intelligence
- Organizational Culture
- Research
- Respectful
- Security
- Social Skills
- Source Intelligence
- Threat intelligence
- Triage
- Workspace
- Writing
