Platform Data Specialist

Analyse social media networks for customer-related risks

Create alerts within the ZeroFOX platform for customers

Search social sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFOX Customers

Double check impersonations with current alerts in the platform to avoid duplicate creation

Learn and work from pre-established workflows established by our customers

Research customer Executives & Brands to familiarize yourself with their entities and expected alerts

Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network

Requirements

Extreme attention to detail

Knowledge of major social networks (knowledge of emerging networks a big plus)

Superior research and writing skills (a writing sample will be requested as part of the interview process)

Solid interpersonal and social skills

Experience with other SaaS, cyber security, or social media products or services is preferred

Experience in Customer Success

Strong analytical skills

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Qualification

Bachelor's Degree