Personal Injury Intake Supervisor

ALL APPLICANTS AND APPLICATIONS WILL REMAIN CONFIDENTIAL - APPLY WITH CONFIDENCE

At TorkLaw, we are dedicated to providing exceptional legal representation to individuals who have suffered injuries due to the negligence of others. Our team is composed of experienced and compassionate professionals who are committed to fighting for the rights and best interests of our clients. We are currently looking for a Personal Injury Intake Supervisor to join our dynamic team and contribute to our mission of delivering justice and fair compensation to those we serve.

As an Intake Supervisor, you will lead the intake team from start to finish, ensuring a smooth and efficient process for every potential case. You will be responsible for ensuring that the team meets its goals while also playing a key role in developing and implementing lead generation strategies to drive new business. Your leadership will be crucial in setting the tone for client relationships and guiding the team toward success.

Key Responsibilities

As an Intake Supervisor your duties will include, but are by no means limited to:

• Lead and Supervise the Intake Team : Oversee the entire intake process, ensuring a smooth client experience from initial contact through case acceptance. Supervise and coach the intake team, ensuring performance and productivity goals are met. Experience in managing and scaling teams is essential.
• Reporting on Lead and Team Performance : Regularly provide deep insights into the effectiveness of lead generation and the intake team's performance. Track key performance metrics such as agent performance, source performance, call monitoring, and conversion rates by agent and source. Use data to identify trends and areas for improvement.
• Analyze and Optimize Procedures : Continuously review and improve intake processes, making data-driven adjustments to ensure efficiency and accuracy. Collaborate with the management team to ensure that processes are streamlined and aligned with firm protocols.

About TorkLaw

TorkLaw is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients.

We have been entrusted with an awesome responsibility to which we respond with hard work, discipline, and laser focus. As a result awards, accolades, and outstanding results have followed. Here are a few:

• Top 10% of Inc. 5000's list of America's fastest growing companies
• Best Law Firm US World News & Report - every year since 2016
• Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate

If you would like to be a part of a downright badass team like this, then we can't wait to hear from you. When you join us, you will be joining a supportive and fun-loving team.You will find yourself in an environment where you can make meaningful contributions, learn, and grow.

As a values-based firm. We believe in:

• Radical Authenticity Being transparently who we are: with ourselves, with each other, and with our clients & partners.
• Relentless Pursuit of the Win achieving stellar results by keeping a laser focus on performance and goals.
• Growth Mindset Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients.
• Ownership we take responsibility for our work and actions.
• Results Driven we focus on the outcome and disregard the level of effort required to achieve those results.
• Respect for Each Other Supporting each other with kindness and respect, and enjoying the journey together.
• Unwavering Integrity Standing up for what's right with consistently sound ethics and courageous honesty.

Requirements

• 5+ years of experience in a high-volume call center.
• Ability to track performance metrics, monitor calls, and optimize conversion rates.
• Exceptional written and verbal communication skills, including experience drafting and reviewing legal documents, contracts, and correspondence.
• Proven track record in managing and scaling teams successfully.
• Ability to work collaboratively with support staff and attorneys, ensuring a coordinated and efficient intake process.
• Strong attention to detail with analytical skills to track performance metrics and optimize processes.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Personal Injury experience is aplus, but not required.

Benefits

In addition to a competitive salary, this position has a generous bonus structure, and will receive the following benefits:

• 12 paid holidays annually
• 10 days of paid vacation annually
• 10 days of sick leave annually
• Medical insurance
• 401(k) with 4% fully vested safe-harbor company match
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.

TorkLaw is a multi-state employer, as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.