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Panel Helpdesk Associate

Gurugram, Haryana, India

66 Days ago

Job Description


  • Intake, triage, investigate, and respond to inquiries directed to Sago's respondent help desk, maintaining our company's reputation for high-quality service
  • Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
  • Work with internal teams to troubleshoot issues that impact respondent experiences
  • Escalate complex issues appropriately and follow up to ensure timely resolution
  • Learn and stay up-to-date on Sago's technologies and procedures
  • Follow appropriate communication procedures, guidelines, and policies
  • Other duties as assigned

Requirements

Education:

  • High School diploma/GED required
  • Experience in market research a plus.
  • Experience with customer service ticketing software a plus
  • Proficiency in additional languages (e.g. French, Spanish) is required for handling region-specific tickets

Computer Skills:

  • Proficient in Microsoft Office including Word, Excel and PowerPoint
  • Experience working with cloud-based software

Key Skills Required

Customer ServiceMicrosoft OfficeCommunicationHelp DeskMarket ResearchResearchTriage

Job Overview


Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information


Company about us:

Sago, formerly known as Schlesinger Group, is a global research and data partner that offers innovative solutions for businesses seeking to understand their customers. With over 55 years of experience in market research, Sago has a rich history and global reach that allows us to connect business questions to human...

Company Name: Sago

Recruiting People: HR Department

Website: https://sago.com/en/

Headquarter: Iselin, NJ, USA 8830

Industry: Market Research

Company Size: 1001-5000 Employees

Location

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