Is there a job opening for a Panel Helpdesk Associate in Gurugram, Haryana, India?

Sago is currently hiring a Panel Helpdesk Associate in Gurugram, Haryana, India.

Does Sago hire Panel Helpdesk Associate?

Sago looking to hire a qualified Panel Helpdesk Associate in Gurugram, Haryana, India.

Which skills and knowledge are typically required for a Panel Helpdesk Associate?

To work as a Panel Helpdesk Associate, you need skills and knowledge in areas such as Customer Service, Microsoft Office, Communication, Help Desk, Market Research, Research, Triage.

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Panel Helpdesk Associate

Gurugram, Haryana, India

66 Days ago

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Job Description

Intake, triage, investigate, and respond to inquiries directed to Sago's respondent help desk, maintaining our company's reputation for high-quality service

Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible

Work with internal teams to troubleshoot issues that impact respondent experiences

Escalate complex issues appropriately and follow up to ensure timely resolution

Learn and stay up-to-date on Sago's technologies and procedures

Follow appropriate communication procedures, guidelines, and policies

Other duties as assigned

Requirements

Education:

High School diploma/GED required

Experience in market research a plus.

Experience with customer service ticketing software a plus

Proficiency in additional languages (e.g. French, Spanish) is required for handling region-specific tickets

Computer Skills:

Proficient in Microsoft Office including Word, Excel and PowerPoint

Experience working with cloud-based software

Key Skills Required

Customer ServiceMicrosoft OfficeCommunicationHelp DeskMarket ResearchResearchTriage

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company about us:

Sago, formerly known as Schlesinger Group, is a global research and data partner that offers innovative solutions for businesses seeking to understand their customers. With over 55 years of experience in market research, Sago has a rich history and global reach that allows us to connect business questions to human...

Company Name: Sago

Recruiting People: HR Department

Website: https://sago.com/en/

Headquarter: Iselin, NJ, USA 8830

Industry: Market Research

Company Size: 1001-5000 Employees

Location

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